assistant front office manager - new hotel

Key Responsibilities:

• Assist the Front Office Manager in daily operations of the front desk.

• Manage the check-in/check-out process efficiently, ensuring accuracy and guest satisfaction.

• Handle guest complaints and feedback promptly.

• Collaborate closely with housekeeping, maintenance, and food & beverage teams to coordinate guest requests and room readiness.

• Conduct regular staff training sessions to improve performance and update on hotel policies and procedures.

• Prepare daily, weekly, and monthly reports on front office activities and performance metrics.

• Assist in budgeting, forecasting, and controlling front office expenses.

• Ensure compliance with health, safety, and security standards at the front desk.

• Implement and monitor hotel policies, standards, and quality control procedures.

• Participate in recruitment, interviewing, and onboarding of front office staff.

• Perform any other related front desk duties as requested by the hotel.

Requirements:

• Bachelor’s degree in Hospitality Management or related field.

• Minimum 3 years of experience in front office operations, with at least 1 year in a supervisory (ideally in a luxury or 4/5-star hotel).

• Strong leadership, communication, and problem-solving skills.

• Familiarity with hotel management software (Opera or similar systems preferred).

• Professional appearance and demeanor

• Fluency in Greek and English; additional languages are a plus.

• Ability to work flexible shifts including weekends and holidays.