restaurant manager- domes aulus zante

The Restaurant Manager at Domes Resorts has a crucial position being responsible for overseeing the restaurant’s daily operations, ensuring guest satisfaction, managing finances, and leading the team to provide exceptional service. The role combines leadership, operational management, customer service, and financial oversight. The successful Restaurant Manager will not only maintain high standards of food and beverage service but also create a welcoming atmosphere. Whether it’s handling a busy dinner rush, implementing new promotions, or resolving guest complaints, the Restaurant Manager plays a key role in ensuring the overall success of Domes Resorts’ dining operations.

Some of the responsibilities:

Customer Service and Guest Relations

• Ensures that guests feel welcome and valued by interacting with them in a friendly and approachable manner. Anticipates guest needs and ensures that they have a positive dining experience.

• Actively listens to guest feedback, resolves complaints or concerns, and ensures that guests leave the restaurant satisfied. Coordinates with the kitchen or bar staff to accommodate special dietary requests or preferences.

• Works to elevate the guest dining experience through personalized service, special touches, and attention to detail. Implements customer service strategies that enhance guest loyalty and satisfaction.

Operational Management

• Lead and manage restaurant operations to ensure smooth running of the outlet, including effective management of staffing levels and inventory treasury.

• Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials, guests’ food allergies or restrictions.

• Implement effective procedures for food and beverage quality control, presentation, and service.

• Emphasizes the restaurant’s upselling.

Staff Recruitment, Training, and Development

• Encourages and appraises staff performance and provides feedback to improve productivity.

• Train, motivate, coach, and discipline employees, ensuring staff are delivering on the Domes Brand values and standards of service excellence.

• Evaluates and assigns responsibilities to his subordinates according to their abilities and skills.

Health, Safety, and Hygiene Compliance

• Ensures that the restaurant complies with all local and national food safety regulations, including proper food storage, handling, and preparation. Ensures staff follow hygiene practices to prevent contamination and ensure food safety.

• Monitors restaurant cleanliness and ensures that both front-of-house and back-of-house areas are maintained to the highest standards of hygiene. Conducts regular inspections to ensure that the environment is safe for both guests and staff.

Requirements

Useful to have:

• A bachelor’s degree in hospitality management, Business Administration, Restaurant Management, Culinary Arts, or a related field is preferred.

• Minimum of 3 years of experience in a relevant industry/position in a fast-paced environment.

• Good knowledge of food safety standards, sanitation regulations, and kitchen procedures.

• Excellent knowledge of the English language, a second will be considered a plus.

• IT & Computer literacy.

• Excellent knowledge of Microsoft Office & POS system.

What you will bring:

• Ability to work under pressure and handle multiple tasks simultaneously.

• Excellent planning and organizational skills.

• Ability to build relationships, internal and external, to the hotel and the Company.

• Flexibility to move on another property as a task force if requested or need it.

• Strong leadership abilities to manage and motivate a diverse team of restaurant staff. Able to provide clear direction and maintain high standards of service.

• Exceptional customer service skills, with the ability to build rapport with guests, anticipate their needs, and provide personalized service.

• Excellent verbal and written communication skills for interacting with guests, staff, and hotel management.

Benefits

You will benefit from:

• Competitive Remuneration Package

• Continuous Training & Development opportunities

• Friendly Work environment