senior operations manager

The (Senior) Operations Manager will be responsible for driving process and system improvements centrally for our operations organization. The core focus of the Operational Excellence team is to improve customer experience, by becoming faster and better in how we serve our customers in their day to day.. You will be empowered to own, build, and shape projects and programs to measure and enhance how we operate.

Responsibilities

• Analyze, develop, and optimize systems and tools to support the Operations Organization.

• Drive projects around reducing support interactions by improving our product and operations experience.

• Understand the user journey in depth to identify opportunities to make it more seamless and reduce friction.

• Build models, which allow to assess and track the experience across multiple product lines and trigger actions to improve experience where needed.

• Lead large cross-functional projects to develop and launch new features, workflows, and internal tools.

• Design and implement innovative processes and workflows to support business strategy

• Collaborate with senior Operations and Product stakeholders to implement scalable processes, systems, and tools for hyper-growth.

• Ensure clean, timely execution of processes and workflows.

Qualifications

• 5+ years’ experience in a Operations, Customer Experience or Business Operations role in a high growth B2B SaaS environment.

• Hands-on mentality to fix problems quickly and successfully while working towards a long-term vision.

• Prior experience in driving projects, process and customer experience improvements

• Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions.

• Ability to review, analyze, and troubleshoot technical flaws to ensure sound data & infrastructure hygiene.

• Demonstrated technical skills with systems and custom report & dashboard building - incl. SQL skills.

• Understanding of SaaS business operations, best practices, and industry standards.

• Excellent communication skills with ability to translate technical requirements to key stakeholders; able to collaborate and drive change across a variety of stakeholders including senior leadership and cross-functional teams.

• Experience administering and integrating software and tools such Looker (or Tableau/other BI tool), JIRA, Snowflake, Zapier and more.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @

deel.com

and other acquired company emails like @

payspace.com

and @

paygroup.com

. You can view the most up-to-date job listings at Deel by visiting

our careers page

.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at [email protected] of the nature of the accommodation that you may require, to ensure your equal participation.

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

We began using

Covey Scout for Inbound

on March 30, 2025.

For more information about our data protection practices, please visit our

Privacy Policy

. You can review the independent bias audit report covering our use of Covey here:

https://getcovey.com/nyc-local-law-144

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