product operations manager, payroll | uk

We are seeking a Product Operations Manager to join our fast-growing payroll SaaS team. This role is pivotal in bridging the gap between our product and operations, ensuring our payroll platform remains competitive, efficient, and aligned with the needs of local users. You will work closely with cross-functional operational teams—such as payroll operations, customer support, sales, and account management—to uncover system pain points, identify enhancement opportunities, and support the successful delivery of product updates that resonate with the market.

Unlike a traditional Product Manager, this role does not interface directly with engineering. Instead, you will act as the operational lens into product development—surfacing requirements, designing and improving workflows, and ensuring seamless product-to-process alignment. While knowledge of payroll legislation is important, this is not a compliance role—you will not be responsible for interpreting or implementing legislative changes. Your focus is on functionality, usability, and process scalability.

Responsibilities

Operational Product Leadership

• Act as the operational owner of multi-country payroll product experience.

• Serve as the main conduit between user-facing operational teams and product management, translating business needs into clear system requirements.

• Design, document, and streamline end-to-end processes to support scalability and efficiency across payroll operations in various countries.

Product Feedback & Feature Enhancement

• Build and maintain a continuous feedback loop with internal teams (e.g., support, sales, customer success) to identify pain points, and feature requests.

• Aggregate, analyze, and prioritize enhancement needs based on user impact, business value, and feasibility.

• Collaborate with Product Managers to pass on well-structured product requirements and enhancement proposals.

User Engagement & Insights

• Engage directly with top-tier clients or complex user scenarios to better understand use cases, uncover unmet needs, and validate solutions.

• Champion the voice of the customer in product discussions and process decisions.

Project Management & Product Rollouts

• Lead cross-functional initiatives such as new product rollouts, feature launches, and internal process changes specific to payroll.

• Coordinate communication and training for internal stakeholders to ensure successful adoption and usage.

Issue Resolution & Root Cause Analysis

• Perform root cause analysis on recurring operational issues and identify systemic improvements to reduce friction and improve user satisfaction.
  Define and implement process changes that proactively eliminate known issues.

Experience

• 5+ years in product operations, product management, or related roles.

• 5+ years in payroll operations or equivalent payroll roles.

• Knowledge of payroll legislation(s) and practices.

• Prior experience working with or managing payroll software platforms

• Proficiency in data analysis, BI tools (SQL, Looker, Snowflake, Datadog, Excel/Sheets) and superior presentation skills to effectively communicate insights and recommendations.

Skills & Competencies

• Strong analytical and problem-solving skills; ability to investigate complex issues and propose scalable solutions.

• Excellent stakeholder management and cross-functional communication.

• Comfortable working in a high-growth, fast-paced environment.

• Basic technical knowledge of software development

• Strong SQL and presentation skills.

• Fluent in English.

• Operationally minded with a product-oriented perspective.

• User-obsessed and process-driven.

• Proactive, curious, and continuously looking for ways to improve systems.

• Strong passion for user experience and the ability to deeply understand complex products and use cases.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @

deel.com

and other acquired company emails like @

payspace.com

and @

paygroup.com

. You can view the most up-to-date job listings at Deel by visiting

our careers page

.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at [email protected] of the nature of the accommodation that you may require, to ensure your equal participation.

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

We began using

Covey Scout for Inbound

on March 30, 2025.

For more information about our data protection practices, please visit our

Privacy Policy

. You can review the independent bias audit report covering our use of Covey here:

https://getcovey.com/nyc-local-law-144

Apply for this Job