product operations manager, payroll

We are seeking a Product Operations Manager to join our fast-growing payroll SaaS team. This role is pivotal in bridging the gap between our product and operations, ensuring our payroll platform remains competitive, efficient, and aligned with the needs of local users. You will work closely with cross-functional operational teams—such as payroll operations, customer support, sales, and account management—to uncover system pain points, identify enhancement opportunities, and support the successful delivery of product updates that resonate with the market.

Unlike a traditional Product Manager, this role does not interface directly with engineering. Instead, you will act as the operational lens into product development—surfacing requirements, designing and improving workflows, and ensuring seamless product-to-process alignment. While knowledge of payroll legislation is important, this is not a compliance role—you will not be responsible for interpreting or implementing legislative changes. Your focus is on functionality, usability, and process scalability.

Responsibilities

Operational Product Leadership

• Act as the operational owner of multi-country payroll product experience.

• Serve as the main conduit between user-facing operational teams and product management, translating business needs into clear system requirements.

• Design, document, and streamline end-to-end processes to support scalability and efficiency across payroll operations in various countries.

Product Feedback & Feature Enhancement

• Build and maintain a continuous feedback loop with internal teams (e.g., support, sales, customer success) to identify pain points, and feature requests.

• Aggregate, analyze, and prioritize enhancement needs based on user impact, business value, and feasibility.

• Collaborate with Product Managers to pass on well-structured product requirements and enhancement proposals.

User Engagement & Insights

• Engage directly with top-tier clients or complex user scenarios to better understand use cases, uncover unmet needs, and validate solutions.

• Champion the voice of the customer in product discussions and process decisions.

Project Management & Product Rollouts

• Lead cross-functional initiatives such as new product rollouts, feature launches, and internal process changes specific to payroll.

• Coordinate communication and training for internal stakeholders to ensure successful adoption and usage.

Issue Resolution & Root Cause Analysis

• Perform root cause analysis on recurring operational issues and identify systemic improvements to reduce friction and improve user satisfaction.
  Define and implement process changes that proactively eliminate known issues.

Experience

• 5+ years in product operations, product management, or related roles.

• 5+ years in payroll operations or equivalent payroll roles.

• Knowledge of payroll legislation(s) and practices.

• Prior experience working with or managing payroll software platforms

• Proficiency in data analysis, BI tools (SQL, Looker, Snowflake, Datadog, Excel/Sheets) and superior presentation skills to effectively communicate insights and recommendations.

Skills & Competencies

• Strong analytical and problem-solving skills; ability to investigate complex issues and propose scalable solutions.

• Excellent stakeholder management and cross-functional communication.

• Comfortable working in a high-growth, fast-paced environment.

• Basic technical knowledge of software development

• Strong SQL and presentation skills.

• Fluent in English.

• Operationally minded with a product-oriented perspective.

• User-obsessed and process-driven.

• Proactive, curious, and continuously looking for ways to improve systems.

• Strong passion for user experience and the ability to deeply understand complex products and use cases.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including optional WeWork access