operations manager | emea

We are looking for a dynamic Senior Operations Manager to drive operational excellence across our organization. This role is central to scaling our business by enhancing efficiency, mitigating risk, and ensuring our operational frameworks can support rapid growth.

You will act as a key partner and influencer to cross-functional teams, leading initiatives to automate processes, improve customer outcomes, and implement robust controls. As a leader within the operations team, you will manage day-to-day workflows while executing strategic projects that have a direct impact on our go-to-market success. This position is ideal for a data-driven, hands-on leader with a bias for action and a proven track record of thriving in fast-paced environments like Tech or FinTech.

Key Responsibilities

Operational Excellence & Automation

• Manage and optimize day-to-day operational workflows, identifying and eliminating bottlenecks to improve efficiency.

• Drive automation initiatives to reduce manual processes, improve accuracy, and increase speed across the organization.

• Lead and influence cross-functional partnerships with product, engineering, and other cross-functional teams to streamline tools and processes for both internal teams and customers.

• Expand and improve self-service options for customers to reduce dependency on manual support and enhance user experience.

Risk Management & Compliance

• Ensure strict adherence to operational controls, internal policies, and regulatory compliance requirements.

• Contribute to fraud prevention and regulatory alignment efforts by maintaining and strengthening operational standards.

• Monitor operational performance metrics, identify emerging risks or process gaps, and escalate to leadership with recommended solutions.

Performance Monitoring & Customer-Centric Improvement

• Drive customer-focused process improvements to enhance key metrics such as turnaround times, resolution quality, and escalation handling.

• Implement and maintain regular feedback loops with customers and internal teams to capture insights and inform a cycle of continuous improvement.

• Track and report on operational outcomes and KPIs, providing data-driven insights and recommendations to leadership.

Strategic Initiatives & Go-to-Market Support

• Coordinate operational readiness for new product or market launches, managing expectations and ensuring alignment across all cross-functional stakeholders to ensure a seamless rollout.

• Support go-to-market initiatives by proactively removing operational bottlenecks and ensuring smooth adoption for our customers.

• Execute high-priority operational projects and strategic initiatives in close collaboration with senior leaders.

Key Qualifications

• 3–5 years of experience in an operations role, preferably in a fast-paced environment.

• Background in Tech, FinTech, consulting, banking, or a high-growth start-up is strongly preferred.

• Demonstrated ability to manage and mentor small to mid-sized operational teams.

• Strong analytical skills with the ability to turn data into actionable insights and process improvements (SQL familiarity is a plus).

• KPI-driven, with proven experience tracking, analyzing, and improving performance metrics.

• Exposure to process automation, operational tooling, and workflow optimization.

• Strong understanding of operational controls, risk management practices, and compliance procedures.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.