lead product operations manager

What you will enjoy working on:

• Owning Cross-Functional Projects with Team Leadership: You will lead large, impactful cross-functional projects, collaborating with diverse teams and stakeholders to deliver measurable outcomes. Your leadership will inspire your team to take ownership, fostering a collaborative and results-driven environment.
• Leading and Managing High-Performing Teams: You will manage and develop a high-performing team, empowering them to excel and grow. Your ability to mentor, provide constructive feedback, and create a positive, accountable team culture will be central to achieving shared goals.
• Driving Data-Informed Decisions and Prioritization: You will guide your team in gathering, analyzing, and prioritizing product-related challenges. By leveraging data, you will help your team focus on what matters most and align efforts with company objectives.
• Hands-On Problem Solving and Team Execution: You’ll not only strategize but also lead by example, diving into challenges alongside your team. Your "roll up your sleeves" approach will set the standard for tackling problems and building solutions collaboratively.
• Root Cause Analysis and Solution Design: You will coach your team to identify root causes of complex issues and architect solutions that are innovative, scalable, and practical.
• Building and Streamlining Operational Processes: You will oversee the design and implementation of operational systems and workflows that enhance efficiency and scalability, while ensuring your team has the structure and support needed to succeed.

Requirements:

• 7+ years of experience in product operational roles, with 2+ years managing and scaling high-performing teams.
• A proven track record of inspiring, mentoring, and driving accountability within a team.
• Ownership Mindset and Collaborative Leadership: Ability to own projects end-to-end while empowering your team to take initiative and drive results collaboratively.
• Exceptional Project Management Skills: Strong experience in managing cross-functional projects with clear structure, organization, and stakeholder alignment.
• Data-Driven Decision-Making and Strategic Insight: Proficiency in data analysis tools (SQL, Looker, Snowflake, Datadog, Excel/Sheets) and the ability to guide your team in turning insights into impactful decisions.
• Empathy and User-Centric Thinking: Deep empathy for users and the ability to instill a user-first mindset across your team.
• Operational and Process Optimization Expertise: Experience designing and implementing systems and processes that enable teams to scale and operate efficiently.
• Technical Knowledge and Problem-Solving Skills: General familiarity with software development processes, with experience in building payroll systems as a significant advantage.
• Strong Communication and Presentation Skills: Superior ability to communicate complex ideas clearly, whether mentoring your team or presenting to stakeholders.
• Fast-Paced Tech Environment Experience: Demonstrated ability to lead and thrive in a dynamic, product-driven tech environment.

This role is ideal for a leader who thrives on building and managing exceptional teams, taking ownership of complex challenges, and driving impactful results through collaboration, data-driven decision-making, and hands-on leadership.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available