group product operations manager (payroll core & experience)

As Group Product Operations Manager for Payroll Core & Experience, you’ll lead teams that power Deel’s payroll operations, delivering accuracy, reliability, and transparency at every scale - from SMB founders running payroll for a handful of employees to global enterprises processing tens of thousands. You will drive automation, self-service, and workflow improvements that power payroll, while making the payroll experience seamless for clients and internal stakeholders alike. This role is highly cross-functional, partnering with product, engineering, operations, and go-to-market teams to deliver enterprise-grade systems, global rollouts, and tailored experiences for SMB, Mid-Market, and Enterprise customers. Your work will directly advance Deel’s mission to make payroll scalable, compliant, and effortless worldwide.

Responsibilities

• Lead and develop product operations teams across the Payroll Core and Experience verticals, ensuring alignment with company mission and quarterly OKRs.

• Drive cross-functional initiatives that improve accuracy, automation, and scalability of global payroll cycles across all engines and customer segments.

• Translate business objectives (automation, error reduction, enterprise readiness, CSAT improvement) into operational strategies, systems, and measurable outcomes.

• Partner with Product and Engineering leaders to deliver no-touch, self-service payroll features and workflows that scale from SMB to Enterprise.

• Ensure teams deliver tailored payroll experiences for key personas (SMB founders/ops, Mid-Market HR/finance, Enterprise payroll/finance), optimising workflows at each growth stage.

• Oversee the design and implementation of operational systems that reduce manual hours, streamline contract synchronisation, and improve error resolution.

• Ensure operational readiness for enterprise clients, including scaling processing capacity, reporting performance, and compliance for workforces of up to 30k employees.

• Guide teams in collecting, quantifying, and prioritising payroll-related challenges from clients, Payroll Managers, and internal stakeholders to inform product direction.

• Lead global go-to-market and rollout strategies for new payroll features, ensuring adoption, consistency, and quality across regions and customer types.

• Champion a culture of root-cause analysis and long-term solution design, enabling teams to reduce error rates and strengthen payroll reliability.

• Define, monitor, and communicate key operational metrics (automation rates, error reduction, cycle quality, CSAT), ensuring accountability and transparency.

Qualifications

• 7+ years of experience in product operations, product management, or a closely related role bridging product, engineering, and operations.

• 2+ years of experience building and leading high-performing teams in a fast-paced, product-driven tech company.

• Proven ability to design and scale operational processes that work for SMB clients with simple needs as well as enterprises with complex, global workforces.

• Experience leading automation initiatives, no-touch workflows, or large-scale system rollouts across multiple markets.

• Strong analytical skills with hands-on proficiency in SQL, Looker, Snowflake, Excel/Sheets, and operational performance monitoring (Datadog or similar).

• Familiarity with payroll systems, HRIS integrations, or other compliance-critical SaaS products strongly preferred.

• Demonstrated experience working across customer segments - SMB, Mid-Market, and Enterprise - and enabling teams to tailor solutions to their distinct needs.

• Skilled in GTM readiness and global rollouts, with a track record of driving adoption and consistency across regions.

• Problem-focused, solutions-oriented mindset with excellent prioritisation, stakeholder management, and organisational design skills.

• General technical knowledge of software development and data flows (APIs, integrations, sync engines) is a significant plus.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.