associate director, operations | emea

The Associate Director, Operations, oversees and optimizes the day-to-day operational functions at Deel, including operational performance, resource management, and process improvement. This role plays a crucial part in ensuring that all operational processes run smoothly, efficiently, and in alignment with the organization’s strategic goals. By focusing on optimizing operational performance, this role is essential for supporting the organization’s growth, improving service delivery, and enhancing customer satisfaction.

Responsibilities

• Analyze workflows, identify inefficiencies, and implement scalable process improvements.

• Lead automation initiatives to reduce manual work and improve speed, accuracy, and efficiency.

• Collaborate cross-functionally to enhance tools and remove friction in internal and customer-facing processes.

• Develop and enforce operational controls to ensure compliance, mitigate risks, and strengthen security.

• Improve frameworks for fraud prevention, risk management, and regulatory alignment.

• Define, monitor, and optimize key risk indicators to proactively address potential gaps.

• Drive customer-first process improvements to ensure smooth and frictionless interactions.

• Enhance service performance by improving turnaround times, resolution quality, and escalation handling.

• Expand self-service options to empower customers and reduce reliance on manual support.

• Implement feedback loops to capture insights and guide continuous improvement.

• Oversee operational readiness for expansion into new markets or services.

• Coordinate cross-functional efforts to ensure smooth execution of launches.

• Assess and address operational, regulatory, and compliance considerations for new initiatives.

• Align operational processes with go-to-market strategies.

• Ensure seamless onboarding and adoption by identifying and resolving operational bottlenecks.

• Provide frameworks, tools, and resources that enable strong customer outcomes.

• Monitor post-launch performance and refine processes for continuous improvement.

• Partner with internal stakeholders to execute strategic initiatives and operational projects.

• Establish clear goals, metrics, and reporting mechanisms to track outcomes.

• Act as a strategic partner to leadership, ensuring smooth collaboration and execution across the organization.

Qualifications

• 5+ years of experience managing operations teams in fast-paced environments (Tech/FinTech start-up experience is a plus)

• Proven track record in leading and scaling large teams

• KPI-driven with a focus on results

• Experience in building successful products

• Background in FinTech, management consulting, investment banking, or private equity

• Strong problem-solving, solutions-oriented mindset, with attention to detail

• High energy and practice of first principles thinking

• Strong analytical skills with the ability to turn data into actionable insights (SQL is a plus)

• Willingness to actively contribute and collaborate with the team when needed

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @

deel.com

and other acquired company emails like @

payspace.com

and @

paygroup.com

. You can view the most up-to-date job listings at Deel by visiting

our careers page

.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at [email protected] of the nature of the accommodation that you may require, to ensure your equal participation.

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

We began using

Covey Scout for Inbound

on March 30, 2025.

For more information about our data protection practices, please visit our

Privacy Policy

. You can review the independent bias audit report covering our use of Covey here:

https://getcovey.com/nyc-local-law-144

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