customer service agent (german)
30 Ιουλ 2026 · Cosmote e-Value
Τι θα κάνεις
- Υποστηρίζεις πελάτες γερμανόφωνους μέσω chat, τηλεφώνου και email
- Διαχειρίζεσαι ερωτήματα σχετικά με συναλλαγές, πληρωμές και λειτουργικότητα λογαριασμού
- Καταγράφεις, παρακολουθείς και ενημερώνεις αιτήματα πελατών στο σύστημα
- Παρέχεις σαφείς και αξιόπιστες πληροφορίες στους χρήστες
- Συνεργάζεσαι με εσωτερικές ομάδες για επίλυση και κλιμάκωση υποθέσεων
- Ενημερώνεσαι για νέα χαρακτηριστικά, διαδικασίες και ενημερώσεις υπηρεσιών
Βασικές προϋποθέσεις
- Άριστη γνώση γερμανικών (C1–C2)
- Άριστη γνώση ελληνικών (γραπτά και προφορικά)
- Καλή γνώση αγγλικών (B2)
- Εξοικείωση με ψηφιακά εργαλεία και εφαρμογές κινητών
- Επικοινωνιακές δεξιότητες
- Δεξιότητες επίλυσης προβλημάτων
- Προσοχή στη λεπτομέρεια
- Επαγγελματισμός και υπομονή
- Ικανότητα ανεξάρτητης και ομαδικής εργασίας
- Εμπειρία σε εξυπηρέτηση πελατών ή τηλεφωνικό κέντρο
- Εμπειρία σε ψηφιακές πληρωμές ή fintech περιβάλλον
- Εμπειρία με συστήματα ticketing ή CRM πλατφόρμες
- General
Παροχές
- Ανταγωνιστικός μηνιαίος μισθός και κάλυψη ασφάλισης από την πρώτη μέρα.
- Συνεχής εκπαίδευση στις διαδικασίες, προϊόντα και υπηρεσίες.
- Πρόσβαση σε εκτενή βιβλιοθήκη e-learning για ανάπτυξη δεξιοτήτων.
Περιγραφή Θέσης
The role involves supporting German‑speaking customers through chat, phone and email, mainly regarding issues related to transactions, payments and account functionality. The focus is on accurate guidance, timely issue resolution and delivering an excellent customer experience.
Key Responsibilities
Provide customer support in German across chat, phone and email channels
Handle inquiries related to transactions, payments, account issues and general service functionality
Record, monitor and follow up on customer requests, ensuring accurate system updates
Deliver clear, comprehensive and reliable information to users
Collaborate with internal teams (payments, technical support, operations) for case escalation and resolution
Stay up to date with new features, processes and service updates
Required Qualifications
Excellent command of German (C1–C2)
Very good command of Greek, written and spoken
Good command of English (B2) with certification
High school diploma (Lyceum or equivalent)
Completed military obligations (for male candidates)
Familiarity with digital tools and mobile applications
Strong communication skills with an ability to understand customer needs
Problem‑solving skills and adaptability
Professionalism, patience and attention to detail
Ability to work both independently and collaboratively
Desired Qualifications
Previous experience in customer service or call center environment
Previous experience in digital payments, fintech or a similar environment
Experience using ticketing systems or CRM platforms
Benefits
Competitive monthly salary and insurance coverage from day one
Continuous training on processes, products and services
Access to an extensive e‑learning library for skill development
Career development opportunities in a growth‑oriented environment
Corporate mobile plan and preferential telephony packages
Annual meal voucher
Additional benefits through corporate partnerships
Περιγραφή Εταιρείας
Who we are.
We have built a dynamic human centric culture that empowers our 7.000 member team to increasingly deliver results and success in everything that they do. At the heart of our organizations’ philosophy is a very humanised approach. The way we see things; no matter how much technology changes; our people will always be the most important part of the customer relationship excellence we seek to deliver. Evolving our expertise, increasing our knowledge and building a future – proofed skillset, means we’ll always deliver beyond what’s expected. At Cosmote eValue, we offer solutions that help brands connect with their customers, building relationships of trust, through every channel of communication. We add value to every interaction, with every customer, every day.
Our company at a glance.
Headquartered in Greece, with 25 years of experience, Cosmote eValue, has been delivering Customer Experience and Relationship Initiatives to some of the region’s leading organizations.
We have expanded our operations to cover 20+ countries, with established presence in Greece, Romania, and Belgium. Our specialized team of 7.000 members works with over 80 commercial and governmental clients. Working side by side with our clients we’ve transformed the way in which they connect with and manage their customer relationships.
Empowering our family. Driving value.
We are a proud member of OTE Group of Companies, the largest technology company in Greece. It is one of the top listed companies with respect to capitalization on the Athens Stock Exchange and is also listed on the London Stock Exchange. Deutsche Telekom holds 51.7% of OTE’s share capital and the Greek State holds 7.4%. In 2022, OTE Group employed approximately 11,000 people in Greece.
Under the unified commercial brand COSMOTE and its key message “a better world, for all”, OTE Group offers a wide range of services: fixed-line and mobile telephony, broadband services, pay-TV and integrated ICT solutions. The Group is also active in maritime communications and real-estate, as well as in customer experience, e-payments, online food delivery and the digital insurance market. Abroad, the Group operates in the mobile telecommunications market of Romania.
Empowering Εxcellence. Driving value.
Throughout our exceptional growth one thing has never changed; this is the effort we put into each and every interaction we have with our clients. For us every connection we make is critical. Building excellence in the customer experience is what enables dynamic, long – lasting relationships that deliver growth both for today and tomorrow.
Περιγραφή Εταιρείας
Who we are.
We have built a dynamic human centric culture that empowers our 7.000 member team to increasingly deliver results and success in everything that they do. At the heart of our organizations’ philosophy is a very humanised approach. The way we see things; no matter how much technology changes; our people will always be the most important part of the customer relationship excellence we seek to deliver. Evolving our expertise, increasing our knowledge and building a future – proofed skillset, means we’ll always deliver beyond what’s expected. At Cosmote eValue, we offer solutions that help brands connect with their customers, building relationships of trust, through every channel of communication. We add value to every interaction, with every customer, every day.
Our company at a glance.
Headquartered in Greece, with 25 years of experience, Cosmote eValue, has been delivering Customer Experience and Relationship Initiatives to some of the region’s leading organizations.
We have expanded our operations to cover 20+ countries, with established presence in Greece, Romania, and Belgium. Our specialized team of 7.000 members works with over 80 commercial and governmental clients. Working side by side with our clients we’ve transformed the way in which they connect with and manage their customer relationships.
Empowering our family. Driving value.
We are a proud member of OTE Group of Companies, the largest technology company in Greece. It is one of the top listed companies with respect to capitalization on the Athens Stock Exchange and is also listed on the London Stock Exchange. Deutsche Telekom holds 51.7% of OTE’s share capital and the Greek State holds 7.4%. In 2022, OTE Group employed approximately 11,000 people in Greece.
Under the unified commercial brand COSMOTE and its key message “a better world, for all”, OTE Group offers a wide range of services: fixed-line and mobile telephony, broadband services, pay-TV and integrated ICT solutions. The Group is also active in maritime communications and real-estate, as well as in customer experience, e-payments, online food delivery and the digital insurance market. Abroad, the Group operates in the mobile telecommunications market of Romania.
Empowering Εxcellence. Driving value.
Throughout our exceptional growth one thing has never changed; this is the effort we put into each and every interaction we have with our clients. For us every connection we make is critical. Building excellence in the customer experience is what enables dynamic, long – lasting relationships that deliver growth both for today and tomorrow.