it technician

The Technical Support, IT Ops is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. You will demonstrate excellent knowledge of systems analysis for hardware and software. This position will report to our local Leader.

What you need to have is?

• Bachelor's Degree in related field from a four-year college or university with three to five years of relevant experience
• General understanding of Network
• Fluent in English
• Proficient in Microsoft Office
• Knowledge of Active Directory

Nice to have:

• Knowledge of Incident response
• Experience as L1/2 Technical support

Responsibilities:

• Coordinates as smart hands with different portfolios and engineering workgroups
• Perform hardware and software upgrades to peripheral equipment
• Attend to break/fix engagement as required by Situation Management for technology-related problems and issues received from both internal and external clients
• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
• Perform site maintenance and safety checks of assigned equipment
• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
• Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required

What do you get from us?

• Great compensation package based on experience and annual increases based on performance.
• A strong work/life balance with a focus that we all have – and should have – lives outside of work.
• Challenging work with the opportunity to personally learn and grow.
• Professional development opportunities with conferences & training.
• Private Insurance