greek sales representative (virtual and/or outbound)

Papastratos, a leading tobacco company committed to design a smoke-free future with the innovative products, like IQOS, is searching for Virtual Sales Advisors.

Papastratos, a leading tobacco company committed to design a smoke-free future with the innovative products, like IQOS, is searching for Virtual Sales Experts with high levels of legal age user (“Customer”) orientation to ensure the acquisition, retention and customer life-cycle value of its customers.

Main Responsibilities:

Perform consumer engagement via Video calls in Points of Sales in order to achieve sales and product awareness in Adult Smokers, and up/cross selling, lead generation, loyalty and personalized offers for existing Customer base Users, by assessing Customer needs and offering targeted company’s products and services. Maintain solid Customer relationships by handling Customer concerns with speed and professionalism, focusing on elevating Customer’s experience.

Key Accountabilities:

• New sales and consumer engagement & product awareness for prospect Consumers
• Up/cross selling and provision of personalized offers for Customer base Users, Lead generation from existing IQOS users
• Provide solutions based on customer needs and enhance customer experience
• Provide remotised support utilizing the digital solutions
• Ensure all operational processes are followed and keep up to date with all new procedures, products, and services
• Respect all applicable legal requirements
• Follow and apply regulations on Data Privacy
• Commit to results and targets set

Core competencies, knowledge and experience:

• Minimum Graduate studies or equivalent
• Excellent language skills (written and verbal communication)
• Fluency in English as a asset
• Experience of at least 1 year in customer facing position
• Very good knowledge of acquisition, conversion & CLM products, procedures and services
• Willingness to constantly update knowledge about company processes
• Ability to ask the right questions to explore, understand and identify customers’ situation or needs and offer solutions
• Detail – oriented when performing video calls
• Ability to effectively manage time / work schedule
• Importance of teamwork and sharing best practices

Our Offer: 

• Indefinite contract
• 14 Salaries
• Opportunities for international Career through our International Mobility program
• A challenging working environment
• Employee events
• Private health insurance + Dental Care
• 3 euros meal voucher in Up Hellas card per working day 
• Up to 15% monthly performance bonus
• Free gym and other well-being activities
• Enjoy with your co-workers your lunch break at our new Restaurant

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.

Concentrix Hellas is an equal-opportunity employer

Concentrix considers diversity a fundamental resource and offers everyone access to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.