Concentrix Greece - Αγγελίεσ - Θέσεισ Εργασίασ

french team leader – aml/cft operations

1 Οκτ 2025 από 

Concentrix Greece

Αττική

Αττική

Στο χώρο εργασίας

Κέντρο Εξυπηρέτησης / Call Center

Αορίστου

Πλήρης απασχόληση

Περιγραφή Θέσης

The Team Leader – AML/CFT Operations will oversee a team of AML Advisors responsible for reviewing and processing suspicious transaction alerts and atypical operations in line with regulatory requirements, internal policies, and client-defined procedures. The role involves ensuring operational excellence, maintaining high compliance standards, and fostering a culture of continuous improvement.

You will be responsible for managing team performance, providing guidance and coaching, ensuring quality and productivity targets are met, and acting as a point of escalation for complex cases

Responsibilities:

Team Management & Leadership

  • Lead, motivate, and support a team of AML Advisors to ensure consistent high-quality output.

  • Monitor daily workloads, allocate resources effectively, and manage team schedules to meet service level agreements (SLAs).

  • Conduct regular team meetings and one-to-one coaching sessions.

  • Provide training and ongoing development to enhance team skills in AML/CFT compliance and atypical operations analysis.

Operational Excellence

  • Oversee the analysis of alerts and ensure cases are processed in order of priority and within regulatory deadlines.

  • Perform quality control reviews to ensure adherence to internal procedures and regulatory standards.

  • Act as the primary escalation point for complex or high-risk cases, providing guidance and making final recommendations when required.

  • Ensure accurate and complete documentation of findings in the case management system.

  • Collaborate with Quality Assurance, Compliance, and Client representatives to address operational issues and improve processes.

Compliance & Reporting

  • Maintain an up-to-date understanding of AML/CFT regulations, industry trends, and typologies.

  • Ensure team adherence to all internal policies, procedures, and client-defined guidelines.

  • Track and report on team performance, quality scores, and productivity metrics to management and the client.

  • Identify process gaps and recommend solutions for improved efficiency and risk mitigation.

Candidate profile:

  • Proven experience in AML/CFT compliance, transaction monitoring, or financial crime operations OR Prior experience in a team leadership or supervisory role within a compliance, Contact center or operational environment.

  • Fluency in French (C1 and above) and English (B2 and above) is required

  • Strong knowledge of KYC, AML/CFT regulations, and suspicious transaction typologies will be a plus.

  • Excellent analytical skills with the ability to make sound decisions under pressure.

  • Strong communication and interpersonal skills, with the ability to lead and inspire a diverse team.

  • Proficiency in case management systems and MS Office (Excel, Word, PowerPoint).

  • High attention to detail and strong organizational skills.

  • Flexibility to work rotating shifts as required.

  • Willingness to work fully on site from our office in Athens

  • Bachelor’s degree in Finance, Law, Business, or related field preferred.

Στο χώρο εργασίας

Κέντρο Εξυπηρέτησης / Call Center

Αορίστου

Πλήρης απασχόληση

Περιγραφή Εταιρείας

Building a business based on a strong foundation of culture and values.

Concentrix started 20+ years ago with just a handful of people and has since transformed from a scrappy startup to one of the most respected, fully integrated solutions and technology companies in the world.

Today, Concentrix is trusted by 2,000+ clients across all major sectors including iconic Fortune Global 500 brands for which we seamlessly design, build, and run the total experience, at scale, across the entire enterprise.




Our Vision

Following our North Star

We will be the greatest customer engagement company in the world, rich in diversity and talent — powered by creativity and technology.

Our Beliefs

Our culture is the heartbeat of who we are

We bring our vision to life through our company culture, extending far beyond what’s visible on our website or in our hallways. Our culture isn’t just words – it’s the guiding principles that our game-changers live by, shaping our decisions every single day.



Our Operating Philosophy

Visibility, velocity, value

Three principles guide the way we operate as a business.

Visibility throughout the organization allows us to quickly see and address problems and opportunities.

Velocity lets us quickly adapt to and anticipate changes in the marketplace and in our clients’ businesses.

Value to our game-changers, clients, and shareholders is considered and upheld in all we do.


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