b2b sales senior team leader with italian in athens
Concentrix Greece
Αθήνα
Αθήνα
Αορίστου
Κέντρο Εξυπηρέτησης / Call Center
Στο χώρο εργασίας
Πλήρης απασχόληση
Περιγραφή Θέσης
We are looking for an enthusiastic B2B Sales Senior Team Leader for one of our clients. Join our team of #GameChangers in Athens and bring out your communications skills in Italian.
Why join us
Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communications skills in Italian.
What we offer:
- Indefinite contract
- Competitive remuneration package (14 Salaries/year)
- Achievable monthly performance bonus
- Daily meal voucher in Up Hellas Mastercard
- Private health insurance + Dental Care
- Opportunities for international Career through Concentrix International Mobility program
- Employee events
- Free gym, well-being activities, and a rooftop cinema with Acropolis views
- Enjoy your lunch break at our brand new corporate cafeteria
What you’ll be doing:
Key responsabilities
- Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
- Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
- Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
- Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
- Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
- Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
- Be a point of escalation for our clients and respond promptly to any issues
- Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
- Work with client contact on reporting and forecasting
- Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
- Coordinate team incentives and Sales Performance Incentive Funds
- Partner and build business relationships with all partners to ensure customer expectations are met
Candidate's profile
- 3+ years proven work experience in a sales role
- Experience in coordinating a team
- A passion for customer experience and driving team results
- Experience in operations and strategy building
- Excellent Coaching history
- A record of developing and retaining great employees
- Experience maximizing revenue through best practices
- Experience working with Salesforce.com or similar CRM
- Experience finding solutions as a manager
- Change Management skills
- Italian language proficiency required and English fluent
Κέντρο Εξυπηρέτησης / Call Center
Στο χώρο εργασίας
Αορίστου
Πλήρης απασχόληση
Περιγραφή Εταιρείας
Building a business based on a strong foundation of culture and values.
Concentrix started 20+ years ago with just a handful of people and has since transformed from a scrappy startup to one of the most respected, fully integrated solutions and technology companies in the world.
Today, Concentrix is trusted by 2,000+ clients across all major sectors including iconic Fortune Global 500 brands for which we seamlessly design, build, and run the total experience, at scale, across the entire enterprise.
Our Vision
Following our North Star
We will be the greatest customer engagement company in the world, rich in diversity and talent — powered by creativity and technology.
Our Beliefs
Our culture is the heartbeat of who we are
We bring our vision to life through our company culture, extending far beyond what’s visible on our website or in our hallways. Our culture isn’t just words – it’s the guiding principles that our game-changers live by, shaping our decisions every single day.
Our Operating Philosophy
Visibility, velocity, value
Three principles guide the way we operate as a business.
Visibility throughout the organization allows us to quickly see and address problems and opportunities.
Velocity lets us quickly adapt to and anticipate changes in the marketplace and in our clients’ businesses.
Value to our game-changers, clients, and shareholders is considered and upheld in all we do.
Περισσότερα
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