associate technical engineer (noc engineer)

Our client is a leader in business-to-customer transaction technologies in Central and Eastern Europe, offering a wide range of technological solutions that reimagine transactions and create easy and secure interactions for 35 years.

From click & collect parcel delivery and vending unattended machines to digital on-boarding and electronic signature solutions, they aspire to make digital transactions safer, faster and easier.

Through their solutions and services, they enable businesses to leverage innovative technology in order to provide superior customer experience and at the same time achieve operational efficiencies and regulatory compliance.

Responsibilities

• Monitoring and Event Management of IT&T Services and Datacenters

• Incident, Problem and Request management according to ISO 20000/ITIL standards

• 2nd Level Support of corporate applications and infrastructure

• Escalate and communicate customer issues and network/system related alerts to Tier 3 staff or vendors, management and administration as defined by policies and escalation procedures

• Escalate incidents that could lead to electromechanical systems unavailability

• Support change management and configuration management procedures

• Create and analyze reports regarding system/service availability and registered incidents

• Responsively interact with customers and internal stakeholders, both local and remote

• Act as escalation point of Level 1 engineers and Service Desk

• Coordinate and follow up on critical issues resolution

• Participate in special IT&T projects and perform other duties as required

• Ensure compliance with ISO 20000 standards

• ITIL Foundation v3 or v4 training/knowledge preferred (Training and certification support provided by our client if not already held)

Requirements

• Bachelor’s degree in Computer Science, Informatics, Networks or similar field

• Solid understanding of IT infrastructure, networking concepts and system operations

• Experience with monitoring tools and event management platforms

• Knowledge of Windows, Linux/Unix systems and network protocols

• Basic knowledge of database management systems (Microsoft SQL Server or Oracle)

• Excellent problem-solving and analytical skills

• High sense of responsibility and ability to prioritize under pressure

• Excellent verbal and written communication skills (English/Greek)

• Availability to work in shifts as part of a 24/7 operational environment (no hybrid work options available)

Benefits

• Competitive remuneration, including ticket restaurant card

• Group private health & life insurance programme

• Fuel reimbursement or paid public transportation card to support your commute

• Mental health support, including one-on-one sessions

• A buddy to support you during your onboarding

• Personalised development plan and opportunities to participate in internal or external trainings; unlimited access to LinkedIn Learning platform

• Employee referral bonus so you can bring your friends to work

• Marriage and childbirth gifts

• Summer internships for employees’ kids aged 18–25 years old

• ESG and volunteering group activities

• Certified work environment by SHARE Equality Label®