customer support agent
Coca-Cola HBC
Αττική
Αττική
Αορίστου
Πωλήσεις / Marketing / Εμπόριο Λιανικής
Στο χώρο εργασίας
Πλήρης απασχόληση
Περιγραφή Θέσης
KEY ACCOUNTABILITIES:
- Act as the first point of contact for all internal and external customers
- Respond and record all customers’ inquiries raised through inbound calls (in SAP system)
- Ensure high quality call management through handling different sort of calls (order taking, placement or removal of assets, customers’ change of personal data, promotional material, product returns etc)
- Manage effectively personal/team qualitative and quantitative KBIs
- Communicate with speed, empathy and effectiveness with customers via telephone and emails
- Build sustainable relationships and engage customers by taking the extra mile
- Work effectively as part of a team, developing supportive relationships with colleagues
- Frequently attend educational seminars to improve knowledge and performance level
Essential Criteria:
- University degree in Business related field
- Experience in customer service roles preferred
- Strong written and oral communication skills in both Greek and English language
- Very good analytical, time management and problem-solving skills
- Ability to multitask and work effectively under pressure
- Customer service mindset
Desirable Criteria:
- SAP System or D365 Experience
At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
Τομέας
Πωλήσεις / Marketing / Εμπόριο Λιανικής
Χώρος Εργασίας
Στο χώρο εργασίας
Σύμβαση Χρόνου
Αορίστου
Τύπος εργασίας
Πλήρης απασχόληση
Περιγραφή Εταιρείας
We bottle and sell the beverages of The Coca-Cola Company exclusively in our 29 markets and partner with other beverage businesses to also sell their brands. With over 100 brands covering eight categories – sparkling, water, juices, ready-to-drink tea, energy, plant-based, premium spirits and coffee, we help our customers delight consumers with the drink they want, when and where they want it, around the clock. These brands cater to a growing range of tastes with a wider choice of healthier options, premium products and increasingly sustainable packaging. Sustainability is integrated within every aspect of our business. It is fundamental to our business strategy, which aims to create and share value with all of our stakeholders. This defines how we run our business, carry out our activities and develop our relationships. In doing so, we foster an open and inclusive work environment with our 33,000+ employees who share a passion for serving our customers and communities and building a more positive environmental impact.
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