cloud engineer (ms365)

As an MS365 Cloud Engineer at ΟΤΕ S.A., you will be responsible for designing, implementing, and managing Microsoft 365 solutions to enhance productivity, security, and collaboration for our clients. You will work with Azure AD, Exchange Online, SharePoint, Teams, and Intune, ensuring seamless integration and optimal performance. Your role involves troubleshooting, automation, and security enhancements, while staying up to date with the latest Microsoft technologies. Join our team and be part of a dynamic environment that values innovation, expertise, and customer success.

Responsibilities

• Deploy and Migrate: Establish new Microsoft 365 environments by reviewing and managing technical and business requirements. Execute assessment, migration, and implementation plans to transition from on-premises systems to Microsoft 365. Research, diagnose, troubleshoot and identify solutions to resolve customer issues

• Enhance Security: Plan and implement security projects using Microsoft solutions

• Optimize Processes: Improve internal efficiency and customer satisfaction by identifying opportunities to optimize processes and tools

• Documentation and Support: Prepare technical documentation, own customer issues, research and resolve problems, and provide prompt feedback. Ensure proper recording and closure of all issues and follow the SLA for issues with respect to the severity

Required Skills

• Working experience in IT with a focus on Microsoft 365 technologies

• Degree in Computer Science or related fields

• High proficiency in Greek and English, both written and verbal

• Familiarity with Microsoft technologies such as Active Directory, Exchange, Windows Servers & Clients

• Strong interest in developing skills in the security and compliance of the Microsoft 365 platform

• Exposure to on-premises to cloud migration projects

• Experience in a collaborative, team-oriented environment

• Highly self-motivated and self-directed with a passion for learning and sharing knowledge

Preferred Skills

• Experience analyzing, troubleshooting, and providing solutions for technical issues

• Business oriented approach & solving problems attitude

• Previous Experience with Security & Compliance of Microsoft 365 Platforms

• Working with Solutions, like DLP, Email filtering, Device Management

What we offer

At OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:

Your benefits

• Competitive remuneration package

• Company Mobile & Device Subsidies

• Fixed telephony, Internet & COSMOTE TV Packages

• Modern working environment, working laptop only

Your balance

• Flexible working arrangements

Your wellness

• Health, safety & wellness programs: Exercise & Wellness Platform “The Coach”

• Wellness and sports activities, dietician appointments, medical check-ups, etc.

• OTE Group psychological support service

Your development

We foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:

• Unlimited access to digital learning platforms Percipio & Coursera

• Various f2f custom made learning academies

• Talent & rotation programs

Your On-boarding

• Virtual new hire pre-boarding & onboarding program

• A buddy to support you in the first months working with us