associate application support engineer

Chubb is seeking an Associate Application Support Engineer to join our team. This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company.  As an industry leader, Chubb is an employer of choice for skilled technology professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.

Responsibilities:

• Provide, improve, and enhance stability of supported IT application to business operation by gradually reducing tickets through root caused analysis and proposed permanent fixed to respective team.

• Monitor Application service level compliance, help in reducing risks, define mitigation plans, and assist in resolving issues when required.

• Ensure that tickets are formally closed and, where appropriate, subsequently review, and record lessons learnt.

• Participate in the planning and coordination of Change Requests and Fixes to production, conduct regression testing, and ensure production release knowledge transfer coordination between project/dev and support.

• Identifying, assessing, and managing risks to the success of business-as-usual processes.

• Liaise with the various local and international support groups for Incident and Request Tasks escalation.

• Manage incidents by acting as incident manager, communicating outages to stakeholders and management, and working closely with regional/global incident managers for reporting all P1 and P2 incidents.

• Analyze the reoccurring Incidents and Requests and propose permanent solutions/best practices.

• Maintain the ServiceNow ticketing system, Service Catalogue guidelines, and procedure documentation.

• Adopting agile practice as part of support process aligned with regional/global.

• Adhere to compliance policies and enforce operation procedure.

• Drive for operational excellence of business-as-usual processes.

• Provide regular and accurate reports to stakeholders as appropriate.

• Prepare achievable/improvement plans and track activities schedule.

• Ensuring security and audit compliance for all the support deliverables.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Computer / Software Engineering or relevant courses.

• 2+ years of experience in IT business application support and operation background.

• Advanced and depth knowledge in SQL Query / PLSQL.

• Good technical background on Java, .Net and any other software / programming languages.

• Good knowledge and skill in database such as MSSQL, MySQL, Oracle, etc.

• Good knowledge in API, webservices and other integrations technologies.

• Understand and practice SDLC.

• Understand either practice or adopting Agile methodology and understand of Scrum methodology.

• Some understand and adopting cloud computing (Azure) / solutioning.

• Well-versed with any ticketing system and monitoring system.

• Excellent communication and interpersonal skills, and able to work well with cross-organizational teams.

• Excellent in analytical thinking, problem solving and negotiation skill.

Our team makes the difference, every time. For this reason, we offer in return!

We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our groundbreaking senior mentors.