Through the provision of triaging and troubleshooting, integration monitoring, problem management, root cause analysis and fault management services, we require a Technical Support Analyst to fulfil the business-critical vacancy for our Global MS Dynamics delivery team. The successful candidate will be joining a dynamic team who are responsible to deliver MS Dynamics across the Globe and for providing support for up to 3000 users based across North and Latin America, Europe and Asia. The role is in a great team with lots of scope for progression and training.

Responsibilities:

The position roles and responsibilities include but are not limited to:

• Supporting and managing tickets related to Microsoft Dynamics 365 
• Monitor and troubleshoot issues related to the integration between MS Dynamics and other applications.
• Execute any support related activities focusing on resolving issues reported by users within the established SLA.

Qualifications

Qualifications:

• Technical support experience and troubleshooting skills. 
• Excellent communication, customer handling, influencing and inter-personal skills.
• CRM Experience (preferably MS Dynamics)
• Previous experience with SQL and Reporting tools highly recommended
• Flexible and able to cope with change, be proactive and adapt quickly to a developing type of service delivery.
• Previous experience with support tools, preferably ServiceNow as well as Jira

Our team makes the difference, every time. For this reason, we offer in return!

We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our groundbreaking senior mentors.

Integrity. Client Focus. Respect. Excellence. Teamwork

Our core values instruct how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and encouraging.

Diversity & Inclusion

At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We earnestly strive to achieve an environment where all colleagues feel comfortable to perform to their full potential and are recognized for their contributions.

Many voices, One Chubb!