vip team lead – greece
Betsson Group
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Excellent opportunity to join Betsson Group as our new VIP Team Lead for the Greek market.
Apply Now!
WHAT’S IN IT FOR YOU?
• You will be the main point of contact for VIP Key Account Managers and key escalations within the Greek market.
• You will manage an exclusive portfolio of high-value Greek VIP players, ensuring engagement, monitoring activity, and identifying potential new VIPs.
• You'll get the opportunity to work in a fast-growing, international environment at a 100% digital company that is a market leader in online gaming and sports betting.
• Working with us means you’ll never experience a dull moment. You’ll be managing multiple exciting projects, constantly learning, and growing—both professionally and personally. And most importantly, you’ll be part of an exceptional team!
YOU'RE GOOD AT:
• Leading a team of VIP Key Account Managers in Greece, overseeing daily operations, admin, and workflow while ensuring top performance.
• Collaborating with the Head of VIP & Events, VIP Regional Manager, and Managing Director to shape the VIP strategy for Greece, aligned with the company’s global vision.
• Tracking performance, providing follow-ups, and reporting key insights to improve engagement and retention.
• Ensuring best practices and operational efficiency within the VIP team to maximize player satisfaction and value.
• Managing VIP budgets, targets, spend, and bonus allocations effectively.
• Working closely with Commercial Managers for Casino and Sportsbook, as well as Marketing and CRM teams, to optimize customer experience, promotions, and communication in the Greek market.
• Being proactive, results-driven, and focused on performance metrics.
• Fluent in Greek (native level) and English, with excellent communication skills in both languages.
• Bringing strong experience in VIP player management, with the ability to multitask and thrive in a fast-paced, high-pressure environment.
• Managing teams effectively with a strategic mindset.
• Understanding CRM, player operations, and revenue drivers.
• Being passionate about sports, casino, and the Greek gaming market.
• Having a keen eye for detail and top-notch problem-solving skills.
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Περιγραφή Εταιρείας
From a single slot machine in 1963 to being listed on Nasdaq Stockholm and holding gaming licenses in 22 countries, Betsson has come a long way. Today, we are a multi-national company employing some 2,300 people from 70+ nationalities in 18 locations. Betsson AB's headquarters are in Stockholm, Sweden, but the operational headquarters are in Ta' Xbiex, Malta. We refer to the operational subsidiaries as "Betsson Group".
Betsson’s operational subsidiaries’ vision is to deliver the best customer experience in the industry. We offer casino, sportsbook and other games via gaming licences in several countries in Europe, South America, North America, and Central Asia. The business model is to offer gaming under 20+ brands, including Betsson, Betsafe, Nordicbet and Casinoeuro. The brands are operated on a proprietary platform, which is the core of the offer and the customer experience.
Being a responsible operator in relation to customers, suppliers, authorities, investors and other stakeholders is a cornerstone of our business. Betsson is a member of the European Gaming and Betting Association (EGBA), ESSA (Sports Betting Integrity) and G4 (The Global Gambling Guidance Group).
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