back office administrator – customs clearance

We are looking for a highly organized and detail-oriented Back Office Administrator – Customs Clearance to join our team. In this role, you will be responsible for handling the customs clearance process for international partnerships, ensuring compliance with local and international regulations. You will work closely with customs authorities, logistics providers, and internal teams to facilitate the smooth clearance and timely delivery of shipments. 

Key Responsibilities: 

• Process and manage customs clearance documentation for international shipments. 
• Ensure compliance with customs laws, regulations, and company policies. 
• Communicate with customs authorities and relevant stakeholders to resolve any clearance issues. 
• Monitor shipments and update relevant systems to track their status. 
• Coordinate with international partners to provide necessary information and documentation. 
• Maintain accurate records of all customs-related transactions and documentation. 
• Assist in resolving disputes or delays related to customs clearance. 
• Provide support to the logistics and customer service teams regarding customs queries. 
• Identify and implement process improvements to optimize clearance efficiency. 

Qualifications and Skills: 

• Previous experience in customs clearance, logistics, or a similar back-office role. 
• Knowledge of customs procedures, tariffs, and regulations related to international shipments. 
• Strong organizational and administrative skills with keen attention to detail. 
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and relevant customs software. 
• Excellent communication skills, both written and verbal. 
• Ability to work independently and as part of a team in a fast-paced environment. 
• Problem-solving skills and the ability to handle unexpected challenges in the clearance process. 
• Experience in working with international clients or accounts is a plus.