Τι θα κάνεις
- Παρακολουθείς όλα τα ημερήσια αιτήματα των λογαριασμών και διασφαλίζεις τη διαχείρισή τους εντός του SLA
- Διαχειρίζεσαι τα RFQ και ακολουθείς τις προσφορές μέχρι την ολοκλήρωσή τους, κατευθύνοντας τον όγκο σύμφωνα με τις οδηγίες
- Αναλαμβάνεις την ευθύνη για όλα τα παράπονα πελατών και φροντίζεις την επίλυσή τους εντός των συμφωνημένων προτύπων
- Καταχωρείς όλα τα δεδομένα και τις αλληλεπιδράσεις με τους πελάτες στο CRM εργαλείο
- Πραγματοποιείς επισκέψεις σε όλους τους πελάτες σύμφωνα με το Sales Manual και το ετήσιο Sales Plan
- Παρακολουθείς στενά τις εξελίξεις στην αγορά LTR και αυτοκινήτων, συμπεριλαμβανομένου του ανταγωνισμού
- Δημιουργείς και αναπτύσσεις σχέσεις με όλα τα μέλη του DMU του πελάτη, εστιάζοντας στην αύξηση της ικανοποίησης και της πιστότητας των πελατών
- Συνεργάζεσαι με τον προϊστάμενο για την ανάπτυξη ετήσιου Στρατηγικού Σχεδίου ανά λογαριασμό και διασφαλίζεις την έγκαιρη εφαρμογή του
- Αναλύεις την απόδοση και την κερδοφορία των πελατών και λαμβάνεις πρωτοβουλίες για τη βελτίωσή τους σε περίπτωση απόκλισης
- Βελτιώνεις την Εμπειρία Πελατών προτείνοντας βελτιώσεις σε διαδικασίες, προϊόντα και συστήματα
- Αναγνωρίζεις απειλές για τον πελάτη και αναπτύσσεις κατάλληλο σχέδιο άμυνας
- Συμμετέχεις ενεργά σε ad-hoc έργα ή ομαδικές δραστηριότητες σύμφωνα με τις ανάγκες
- Αποκτάς βαθιά γνώση όλων των προϊόντων και των προσφορών της Ayvens και ενημερώνεσαι για όλες τις εξελίξεις και ενημερώσεις
- Συμμετέχεις ενεργά στην εισαγωγή νέων προϊόντων και υπηρεσιών
- Συντονίζεις τις δραστηριότητες μάρκετινγκ, συμπεριλαμβανομένων των εκδηλώσεων για τους πελάτες
- Είσαι υπόδειγμα των αξιών και της κουλτούρας της Ayvens
- Παρακολουθείς και αναφέρεις τα αποτελέσματα
- Τηρείς όλα τα συμφωνημένα SLA και KPI
Βασικές προϋποθέσεις
- 5+ χρόνια εμπειρίας
- Πτυχίο Πανεπιστημίου στα Οικονομικά, Επιχειρήσεις ή Χρηματοοικονομικά
- Ελάχιστη πενταετής εμπειρία σε αντίστοιχη θέση, κατά προτίμηση σε υπηρεσίες B2B
- Πολύ καλή γνώση MS Office (Excel, Powerpoint)
- Άριστες γραπτές και προφορικές επικοινωνιακές δεξιότητες
- Ισχυρές δεξιότητες διαπραγμάτευσης και ικανότητα παρουσίασης
- Επίλυση προβλημάτων με κοινή λογική
- Ικανότητα εργασίας υπό πίεση και γρήγορης λήψης αποφάσεων
- Economics / Business / Financeκατά προτίμηση
Περιγραφή Θέσης
The Strategic Accounts Executive is responsible for all issues relating to the Strategic Accounts that he/she manages. The main purpose of this role is to take all necessary actions so that the client will renew its fleet with Ayvens. To achieve this he/she must ensure that the client is managed according to the agreed SLA and in line with Ayvens' strategy. To be successful in this position, he/she must develop the relationship with all DMU members and must take initiatives to demonstrate to the clients the value addition that Ayvens brings with its products and services.
Furthermore he/she must optimize the profitability of the clients he/she manages and where applicable, try to increase penetration.
KEY ACCOUNTABILITIES
· Monitor all daily requests from accounts and ensure that they are handled within the timeframe defined by the SLA.
· Handle RFQ and follow up quotes until they are closed. Steer volume according to guidelines.
· Take ownership of all client complaints and ensure they are resolved within agreed performance standards.
· Ensure that all client data and interactions are recorded in the CRM tool.
· Conduct visits to all the clients as defined in the Sales Manual and the annual Sales Plan.
· Follow closely developments in the LTR and Car market including competition.
· Build solid relationships with all the members of Client’s DMU and focus on increasing Customer Satisfaction and Loyalty Index.
· Develop in cooperation with line manager an annual Strategic Plan for every account and ensure timely implementation.
· Have a clear insight of client’s performance including profitability and take initiatives to improve it in cases that it is below average.
· Improve Customer Experience in order to reinforce Customers’ satisfaction and Loyalty Index by suggesting improvements in processes products and
systems.
· Identify threats for the client and develop an appropriate defense plan.
· Actively participate in any ad-hoc projects/team activities as may be required.
· Obtain in depth knowledge of all products and market propositions of Ayvens and keep abreast of all developments and updates related to them.
· Actively participate in the launching of new products and services.
· Coordinate marketing activities including client events.
· Be a role model for Ayvens value and culture.
· Monitoring & Reporting.
· Meet all agreed SLA’s and Key Performance Indicators (KPI’s).
REQUIRED KNOWLEDGE & QUALIFICATIONS
Hard Skills
University Degree (preferably in Economics, Business or Finance)
Professional experience with a minimum of five (5) years in an equivalent level, preferably in B2B services
Very Good knowledge of Ms Office ( Excel, Powerpoint)
Excellent communication skills both written and oral
Very good command of the English language
Challenger with strong negotiation skills
Ability to use common sense in problem solving
Be able to work under pressure and take fast decisions
Soft Skills
Customer Service Mentality
Effective on rapport building
Ability to present effectively.
Περιγραφή Εταιρείας
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
Περιγραφή Εταιρείας
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.