Τι θα κάνεις
- Χειρίζεσαι αιτήματα οδηγών για συντήρηση οχημάτων, αλλαγή ελαστικών ή επισκευές παρέχοντας γρήγορες εγκρίσεις σύμφωνα με τις οδηγίες του κατασκευαστή
- Παρακολουθείς στενά το κόστος επισκευών, συντήρησης και αλλαγής ελαστικών για τη μείωση εξόδων
- Διαπραγματεύεσαι συμφωνημένες τιμές με προμηθευτές για ενημέρωση πελατών σχετικά με το συνολικό κόστος
- Διαπραγματεύεσαι για ανάκτηση εγγύησης σε περιπτώσεις οχημάτων εκτός εργοστασιακής εγγύησης
- Επιλύεις παράπονα και διαχειρίζεσαι προβλήματα που αναφέρουν οι οδηγοί
- Καταχωρείς όλες τις επαφές με οδηγούς στο CRM και διασφαλίζεις την ολοκλήρωση όλων των εργασιών
- Εντοπίζεις και αναφέρεις καταστάσεις που χρειάζονται επέμβαση
- Επικοινωνείς με συναδέλφους και εξωτερικούς συνεργάτες για τον έλεγχο άμεσων και έμμεσων εξόδων
- Προωθείς τη συνεχή βελτίωση και συμμετέχεις στον σχεδιασμό ενεργειών για βελτίωση της λειτουργικής αποτελεσματικότητας
Βασικές προϋποθέσεις
- 4+ χρόνια εμπειρίας
- Εξυπηρέτηση πελατών και Επίλυση παραπόνων
- Χειρισμός εισερχόμενων κλήσεων και χρήση CRM
- Παρακολούθηση κόστους και Διαπραγμάτευση
- Οργανωτικές ικανότητες και Ομαδικότητα
- Επικοινωνιακές ικανότητες
- Γνώση Αγγλικών
- Generalκατά προτίμηση
Περιγραφή Θέσης
The RMT Coordinator is an essential member as he/she will be responsible for handling client's requests for service in an efficient manner while providing excellent customer service and minimizing operating costs. Take inbound calls from drivers, answer inquiries regarding the requests for scheduled and non-scheduled technical repairs, maintenance and tyre replacement, handle complaints and resolve problems.
Responsibilities:
• Handle drivers’ requests for car maintenance, tires or replacement by promptly providing approvals in accordance with the manufacturer’s guidelines.
• Closely monitor costs related to repair, maintenance and tires replacement to achieve maximum savings.
• Secure agreed prices with the vendor to ensure the client is aware of the repair total.
• Negotiation for warranty recovery in cases where a vehicle is out of the normal factory warranty date or miles.
• Handle and resolve drivers’ complaints.
• Log all interactions with drivers in the relevant CRM tool and ensure that all tasks are completed.
• Identify and escalate situations requiring attention.
• Communicate with colleagues and external partners to control direct / indirect costs.
• Drive continuous improvement and engage in action planning to improve operational effectiveness.
Qualifications and skills:
• University degree will be considered as an asset
• At least 4-5 years of experience in automotive markets
• Very good command of English language, both verbal and written
• Organizational skills
• Be able to work in teams
• Customer oriented
Περιγραφή Εταιρείας
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
Περιγραφή Εταιρείας
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.