Τι θα κάνεις
- Απαντάς σε εισερχόμενες κλήσεις και μηνύματα email από πελάτες και οδηγούς
- Παρέχεις πληροφορίες και υποστήριξη σχετικά με οχήματα και κινητικότητα
- Συντονίζεις με άλλες λειτουργίες και τμήματα για την απάντηση προς τους οδηγούς
- Διαχειρίζεσαι αιτήματα συντήρησης αυτοκινήτων και υποστηρίζεις σε περιπτώσεις ατυχημάτων
- Χειρίζεσαι και επιλύεις παράπονα οδηγών άμεσα και με πρωτοβουλία
- Καταγράφεις όλες τις αλληλεπιδράσεις με οδηγούς σε CRM εργαλεία και ολοκληρώνεις τις εργασίες
- Παρέχεις ακριβείς και πλήρεις πληροφορίες χρησιμοποιώντας κατάλληλα εργαλεία
- Εξασφαλίζεις εξαιρετική εμπειρία πελάτη και επιτυγχάνεις στόχους ομάδας
- Διατηρείς αρχεία αλληλεπιδράσεων και επεξεργάζεσαι λογαριασμούς πελατών
- Αναγνωρίζεις και κλιμακώνεις καταστάσεις που χρήζουν προσοχής
- Αξιολογείς τις ανάγκες των πελατών για την επίτευξη ικανοποίησης
Βασικές προϋποθέσεις
- Εξυπηρέτηση πελατών και εμπειρία υποστήριξης πελατών
- Δεξιότητες επικοινωνίας και επικοινωνία μέσω email
- Διαχείριση παραπόνων και επίλυση προβλημάτων
- Διαχείριση χρόνου, οργάνωση και πολυδιεργασία
- Άριστη γνώση Αγγλικών προφορικά και γραπτά
- Χρήση CRM εργαλείων και θετική στάση
- Generalκατά προτίμηση
Περιγραφή Θέσης
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. The Customer Service Agent interact with Ayvens’ clients & drivers to provide them information related with their vehicles, aiming to ensure their mobility. The role is…
Περιγραφή Εταιρείας
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
Περιγραφή Εταιρείας
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.