warranty officer

We are looking for a Warranty Officer to join our dynamic team based in Kifisia!

Key Responsibilities

• Manage and submit warranty claims according to manufacturer standards and policies.

• Review and verify technical documentation, repair orders, and parts related to warranty cases.

• Monitor claim approvals, rejections, and pending cases to ensure timely processing.

• Liaise with workshops, technical teams, and manufacturers regarding warranty procedures and technical issues.

• Be responsible for conducting warranty audits.

• Ensure compliance with warranty guidelines, audits, and after-sales processes.

• Prepare reports and monitor warranty KPIs, costs, and performance.

• Support after-sales operations and stay updated on technical bulletins, recalls, and warranty updates.

Qualifications & Skills

• Previous experience in Warranty, After-sales, or Automotive Administration roles.

• Good technical understanding of automotive systems and repair processes.

• Familiarity with warranty systems, DMS/ERP platforms, and MS Office (especially Excel).

• Strong organizational, analytical, and communication skills with attention to detail.

• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

• Very good command of English (written and spoken).

• Experience with EV brands and multi-brand automotive environments will be considered as an asset.

What You’ll Get:

💰 Competitive compensation package aligned with market standards

🛡️ Comprehensive private health insurance coverage

🛍️ Exclusive access to a corporate benefits platform with special discounts for our employees

📈 Pension plan (subject to role and level), supporting long-term financial planning
🏃‍♀️ Access to on-site wellness facilities, including gym and Pilates classes at our headquarters
🍝🍔 In-house dining options with themed culinary experiences

🏓 Participation in corporate sports activities
🚀 A dynamic, fast-paced work environment that fosters continuous learning and professional growth

✨ We are seeking motivated individuals who excel in a structured, collaborative environment and are eager to develop their skills within a leading organization.