troubleshooter

The Troubleshooter provides technical support to service centers, assisting with the resolution of complex technical issues and ensuring the effective training of technical personnel. The role also involves monitoring product quality, participating in training seminars, and liaising with the manufacturer to address technical inquiries.

Job Responsibilities:

• Visiting service centers to provide support in resolving difficult technical issues and training technical staff.

• Technical support to service centers via the manufacturer's electronic communication line (Hotline).

• Monitoring product quality.

• Participating in training seminars organized by the importer.

• Submitting technical inquiries to the manufacturer.

• Translating technical updates.

Job Qualifications:

• Degree in Automotive Engineering or Higher Education (Technologist/Mechanical Engineer).

• 3 years of experience as a Service Technician or in a similar position.

• Excellent knowledge of automotive technical terminology.

• Familiarity with vehicle diagnostic tools and electrical diagrams.

• Excellent command of both Greek and English (written and spoken).

• Excellent knowledge of computers and new technologies.

What we offer:

• Competitive salary & benefits package

• On-site gym at our HQ

• In-house restaurant

• Access to our exclusive corporate portal with special discounts just for our Group employees

• Private health insurance for peace of mind

• Pension plan (depending on role/level) – planning ahead made easier

• A vibrant, fast-paced environment with ongoing learning & growth opportunities