guest relations agent

A Guest Relations Agents needs to deal with guest requirements in a courteous, charming and professional sales-oriented manner following the company standards and procedures. To participate in all activities of the Front Office such as handling daily transactions accurately, answering and transferring telephone calls, escorting guests to their rooms and showing all hotel facilities.

Applicant’s main accountabilities:

• Manage the efficient operation of the Guest Relations Office engaging in all related tasks and procedures

• Respond to special requests from guests and follow up to ensure that their needs have been met successfully

• Listen to and address possible complaints effectively

• Ensure the highest standards of guest care is maintained

• Provide a friendly, efficient and courteous service at all times

• Operate relevant switchboard, call center and reservations software as per all Front Office related activities

• Excellent personal presentation at all times

Applicant’s main qualifications:

• Bachelor’s degree or equivalent in Hospitality, Business Administration or relevant field.

• Excellent command of English language. Knowledge of a second foreign language (preferably German, Russian, French, Italian or Hebrew) would be considered as extra asset.

• Minimum 2 years of relevant experience in a 5* property

• Knowledge of hotel management software (Protel) is an advantage.

Applicant’s main capabilities & values:

• Excellent communication and people skills

• Organizational and multitasking abilities

• Professionalism / Responsibility

• Critical thinking and Results orientation

• Leadership skills and team spirit

• Enthusiastic, friendly & self-motivated personality, eager to learn, develop and be part of a growing team