front office receptionist
26 Ιουλ 2026 · Atrium Hotels & Resorts
Τι θα κάνεις
- Διαχειρίζεσαι τη λειτουργία του Front Office με έμφαση στις διαδικασίες check in και check out
- Καλωσορίζεις τους πελάτες και χειρίζεσαι πληρωμές και παραγγελίες
- Αντιμετωπίζεις ειδικά αιτήματα και παράπονα πελατών σύμφωνα με τα πρότυπα της εταιρείας
- Παρέχεις φιλική, αποδοτική και ευγενική εξυπηρέτηση πελατών σε κάθε περίσταση
- Χειρίζεσαι τηλεφωνικές κλήσεις, το τηλεφωνικό κέντρο και το λογισμικό κρατήσεων
- Συνοδεύεις πελάτες στα δωμάτιά τους και παρουσιάζεις τις εγκαταστάσεις του ξενοδοχείου
- Διατηρείς άριστη προσωπική παρουσία κάθε στιγμή
Βασικές προϋποθέσεις
- 2+ χρόνια εμπειρίας
- Εξυπηρέτηση Πελατών και Διαχείριση Παραπόνων
- Διαχείριση Τηλεφωνικών Κλήσεων και Λογισμικό Κρατήσεων (π.χ. Protel)
- Διαδικασίες Check In/Check Out και Διαχείριση Πληρωμών και Παραγγελιών
- Άριστη Γνώση Αγγλικών και Δεύτερη Ξένη Γλώσσα
- Επικοινωνιακές Δεξιότητες, Οργανωτικές Δεξιότητες και Ικανότητες Πολλαπλών Εργασιών
- Επαγγελματισμός, Προσωπική Παρουσία, Κριτική Σκέψη και Ηγετικές Ικανότητες
- Hospitality / Business Administrationκατά προτίμηση
Περιγραφή Θέσης
A Front Office Receptionist needs to deal with guest requirements in a courteous, charming and professional sales-oriented manner following the company standards and procedures. To participate in all activities of the Front Office such as handling daily transactions accurately, answering and transferring telephone calls, escorting guests to their rooms and showing all hotel facilities.
Applicant’s main accountabilities:
Manage the efficient operation of the Front Office engaging in all related tasks and procedures (check in-out, welcoming guests, payments/orders process, deal with any special requests, complaints etc.)
Ensure the highest standards of guest care is maintained
Provide a friendly, efficient and courteous service at all times
Operate relevant switchboard, call center and reservations software as per all Front Office related activities
Excellent personal presentation at all times
Applicant’s main qualifications:
Bachelor’s degree or equivalent in Hospitality, Business Administration or relevant field.
Master’s degree or equivalent in Hospitality, Business Administration or relevant field would be considered as extra asset.
Minimum 2 years of relevant experience in a 5* property
Excellent command of English language. Knowledge of a second foreign language (preferably French, German, Russian, Italian or Hebrew) would be considered as extra asset
Knowledge of hotel management software (Protel) is an advantage
Applicant’s main capabilities & values:
Excellent communication and people skills
Organizational and multitasking abilities
Professionalism / Responsibility
Critical thinking and Results orientation
Leadership skills and team spirit
Enthusiastic, friendly & self-motivated personality, eager to learn, develop and be part of a growing team
Περιγραφή Εταιρείας
Being family owned and operated, Atrium stays true to the values of authentic Greek hospitality. Our people are locally sourced and trained to embody and express the sharing culture of a Greek Family. We welcome guests with warmth, fostering a sense of belonging and a genuine family feeling, as if they returned home. Our true passion is creating a luxury hospitality experience that comes from the heart.
Περιγραφή Εταιρείας
Being family owned and operated, Atrium stays true to the values of authentic Greek hospitality. Our people are locally sourced and trained to embody and express the sharing culture of a Greek Family. We welcome guests with warmth, fostering a sense of belonging and a genuine family feeling, as if they returned home. Our true passion is creating a luxury hospitality experience that comes from the heart.