backoffice agent- dutch or flemish

In this position, you will be responsible for analyzing the performance of BPO vendors to ensure the highest quality of customer experience while supporting stable and efficient operations. You will also play a key role in cross-functional collaboration and problem-solving to support external teams and frontline escalations.

Key Responsibilities:

Collaborate with internal and external stakeholders to ensure excellent customer support

Provide specialized support for complex issues beyond frontline capabilities

Identify and recommend process improvements

Participate in daily alignment

Communicate with customers when necessary

Requirements

• 2+ years of experience in online customer service or back-office roles

• Strong analytical, prioritization, and active listening skills

• Proficiency in MS Office and G-Suite

• Advanced communication skills

• Availability to work rotating shifts (including weekends and holiday),– with at least 1 weekend off per month)

• Fluency in Dutch or Flemish and English

Benefits

 Hybrid working model (3 days at the office, 2 days from home – flexible scheduling)

 Dedicated onboarding buddy

 Competitive salary: €1500–€1650 gross/month (based on experience) x14 salaries/year

 €90/month net meal allowance

 Annual performance bonus scheme

 Private life and health insurance for you and your family

 Unlimited access to Udemy and ongoing training opportunities

Start Date: July

Make it your Next Job Without Boundaries!