junior applications support engineer

We seek a Junior Applications Support Engineer to join our Applications Support team and provide vital technical assistance to both internal teams and external customers. The role involves troubleshooting application issues, with a focus on delivering swift and effective solutions, as well as contributing to the enhancement of the company’s knowledge base and driving continuous improvement.

Key Accountabilities

• Assist with help desk calls, scheduling updates and applications setup, and Jira tickets

• Provide first-level technical support for applications to customers who have Service Level Agreements (SLAs) with the company, acting as a central point of contact and coordination

• Contribute to the creation and maintenance of technical manuals and support operation guidelines for supported applications and software systems

• Develop and implement specialized management and support applications for supported technical solutions, in collaboration with relevant departments

• Document the operational environment, establish reliable monitoring and recovery mechanisms, regularly update documentation and support procedures in response to new issues

• Manage external applications that fulfill the operational needs of the organization (such as SAP, Jira, CRM), optimizing process automation and cost efficiency (Total Cost of Ownership).

Knowledge and experience

• BSc degree in Computer Science or Information Technology or other science degree

• MSc degree in Computer Science or Information Technology or other science degree will be considered a plus

• Up to 2 years of experience as a Junior Applications Support Engineer or in similar roles will be preferred.

Skills & Competences

• Ability to keep up with technical innovation and trends in IT support

• Strong analytical and problem-solving skills

• Strong troubleshooting and critical thinking skills

• Customer service skills

• Excellent written and verbal communication skills in Greek and English

• Positive attitude, highly motivated, proactive, and a team player

• Fulfilled military obligations (for men)

What we offer

At Athens Exchange Group, we highly value our employees and provide them with a work environment that fosters creativity and personal growth. Our compensation and benefits scheme is designed to support our employees and their families, and it includes:

• Hybrid working model

• Competitive base salary

• Annual bonus based on company and individual performance

• Retirement savings plan, according to company policy

• Private health & life insurance with free inclusion of family members

• Family benefits (Kindergarten and summer camp allowance, Christmas gifts, increased parental leave, etc.)

• Subsidized meals in company restaurant

• Access to online training platforms such as LinkedIn Learning, Udemy, Pluralsight & continuous learning opportunities

• 24/7 employee assistance program

• Participation in company sports activities (e.g. soccer, basketball, beach volleyball, pilates).