technical operations manager

The Technical Operations Manager for antenna.gr Digital is a senior, hands-on leadership role responsible for ensuring the reliability, performance and scalability of all digital products and infrastructure. You will own the end-to-end technical operations of Greece's most-visited WebTV platform, coordinating cross-functional teams across engineering, DevOps, streaming infrastructure and QA to deliver a seamless user experience to millions of viewers every month.

Job Description 

Platform & Infrastructure Management

• Own the availability, performance and stability of antenna.gr and all associated digital properties.

• Lead incident management: define SLAs/SLOs, drive rapid resolution and conduct thorough post-mortems.

• Oversee CDN strategy, video streaming pipelines and adaptive bitrate (ABR) delivery for live and on-demand content.

• Plan and execute infrastructure scaling to handle traffic spikes during major live broadcasts and news events.

Technical Leadership & Team Management

• Lead and develop a team of DevOps engineers, site reliability engineers (SREs) and technical operations specialists.

• Define and enforce engineering best practices: CI/CD pipelines, deployment procedures, change management and on-call protocols.

• Partner closely with product, development and editorial teams to align technical operations with business priorities.

• Recruit, mentor and evaluate technical staff; foster a culture of ownership, automation and continuous improvement.

Streaming & Content Delivery

• Manage live-streaming operations for ANT1 TV broadcasts, sports events (e.g., Formula 1) and breaking news.

• Collaborate with the broadcast engineering team to integrate OTT and traditional broadcast workflows.

• Monitor video quality metrics (buffering ratio, start-up time, error rate) and drive continuous improvements.

• Evaluate and implement third-party streaming technologies, CDN partners and monitoring tools.

Security, Compliance & Risk

• Ensure compliance with GDPR and Greek/EU data protection regulations across all digital platforms.

• Oversee DRM (Digital Rights Management) systems and content protection policies.

• Lead vulnerability management, security patching and disaster recovery planning.

Vendor & CDN Management

• Act as the primary technical point of contact for platform vendors, CDN providers and third-party technology partners.

• Lead commercial and technical negotiations with CDN vendors (e.g., Akamai, Cloudflare, Fastly) — evaluating contracts, SLAs and performance commitments.

• Manage vendor onboarding, performance reviews and escalations; maintain strong, productive relationships at both technical and account levels.

• Evaluate new vendor solutions and conduct PoCs (Proof of Concepts) to ensure the platform stays current with industry best practices.

• Collaborate with procurement and legal teams on vendor agreements, renewals and cost optimization.

Monitoring, Reporting & Cost Governance

• Define and maintain observability standards: logging, metrics, alerting and dashboards across all services.

• Prepare and present operational KPIs, uptime reports and infrastructure cost analyses to senior leadership.

• Drive cost optimization across cloud and CDN spend without compromising reliability or performance.

Requirements

• 5+ years of experience in Technical Operations, DevOps, or SRE, including 2+ years in a leadership role

• Bachelor's degree in Computer Science, Engineering, IT, or a related field

• Proven experience with OTT streaming, digital media, broadcasting, or high-traffic platforms

• Strong knowledge of cloud infrastructure, containers, IaC, and CI/CD pipelines

• Solid knowledge of video streaming technologies, CDNs, and content delivery optimization

• Experience with monitoring and observability platforms and troubleshooting  production environments

• Familiarity with Strapi CMS and Google Cloud Platform is a plus

• Familiarity with TypeScript and NestJS — sufficient to review backend code, participate in technical discussions and liaise effectively with development teams

• Working knowledge of Python — for scripting, automation tasks and data pipeline understanding

• Appreciation of modern API design (REST, GraphQL) and headless CMS architectures is a strong plus

• Strong leadership, communication, project management, and Agile/Scrum skills

• Fluency in Greek and English, both written and spoken

• High ethical standards, fitting with the Values of Antenna Group

Benefits

• Competitive remuneration package

• Health and Life Insurance Plan

• Friendly and challenging working environment