front office supervisor - amanzoe

We are currently looking for a dynamic and experienced Front Office Supervisor to join our team at Amanzoe in Greece. Reporting to the Front Office Management Team, the successful candidate will support the day-to-day operations of the Front Office and help lead the team in delivering seamless, anticipatory, and personalized service. This role requires a hands-on leader with a guest-first mindset and strong organizational skills.

Responsibilities

• Supervise daily Front Office operations ensuring exceptional guest service across all touchpoints.
• Assist in training, mentoring, and guiding Front Office team members to uphold Amanzoe service standards.
• Act as a key point of contact for guests during their stay, ensuring prompt and thoughtful service.
• Resolve guest concerns with discretion and professionalism, implementing service recovery as required.
• Coordinate with all departments to ensure a smooth and welcoming guest experience.
• Maintain accurate guest records, preferences, and notes in Opera PMS.
• Monitor shift reports, handovers, and communication logs to ensure consistency and continuity.
• Support the Front Office Management Team with daily briefings, performance reviews, and operational planning.
• Promote in-house services and experiences, and assist in enhancing upselling opportunities.

Requirements

• A degree or diploma in Hospitality Management from a recognised institution.
• A minimum of 2 years’ experience in a supervisory role within the Front Office of a 5-star luxury hotel or resort.
• Advanced knowledge of Opera PMS or Fidelio and strong proficiency in MS Office.
• Fluency in both Greek and English (written and verbal) is essential.
• A third language (e.g. French, Italian, Spanish) is highly desirable.
• Exceptional interpersonal and communication skills.
• Leadership qualities with a proactive and hands-on approach.
• High attention to detail and ability to thrive in a fast-paced environment.
• Legal right to live and work in Greece is required.

Benefits

At Aman, we believe in investing in our people. We offer a range of benefits to support personal well-being and professional development in a nurturing and inspiring environment.

• Single accommodation with a monthly utility allowance (electricity and water)
• Access to eCornell and Typsy training platforms
• Uniform and transportation provided
• Discount on Amanzoe’s F&B outlets and boutique
• Participation in the Amanzoe Elite Program (local discounts)
• Staff meals and coffee breaks during shifts
• Complimentary wellness activities (yoga, tennis, gym classes)
• Annual staff party and Family Day
• Opportunities for career advancement across the Aman Group

If you are ready to elevate your career in luxury hospitality and contribute to crafting unforgettable guest experiences, we look forward to hearing from you.