front office manager - amanzoe

We are currently seeking a dedicated and detail-oriented Front Office Manager to join our Rooms Division team at Amanzoe in Porto Heli, Greece. Reporting to the Rooms Division Manager, this key leadership role is responsible for overseeing all Front Office operations, including Guest Relations, Reception, Telephone Services, Transportation, Concierge, and Activities. The successful candidate will play a vital role in ensuring that each guest’s journey is seamless, warm, and truly memorable.

Responsibilities

• Lead and manage the daily operations of the Front Office department.

• Ensure a consistently high level of guest service in alignment with Aman standards.

• Oversee guest check-in and check-out processes, special requests, billing, and concierge services.

• Collaborate with the Accounting team on auditing, reporting, commissions, and billing procedures.

• Coordinate departmental planning based on occupancy forecasts and guest needs.

• Supervise and mentor team members to promote performance, engagement, and development.

• Handle guest feedback, complaints, and service recovery with discretion and professionalism.

• Ensure smooth coordination between Front Office and other operational departments.

• Maintain accurate records, reports, and procedures in Opera or Fidelio PMS.

• Assist with training, evaluations, scheduling, and departmental administration.

• Uphold Aman values and ensure all interactions reflect our dedication to excellence.

Requirements

• Minimum 5–8 years of experience in the hospitality industry, with at least 2 years in a similar role.

• Strong knowledge of Opera or Fidelio Property Management Systems.

• Excellent communication and guest relations skills.

• High level of fluency in English (spoken and written); additional languages are an asset.

• Strong leadership skills with a hands-on, service-driven approach.

• Exceptional organizational, interpersonal, and multitasking abilities.

• Right to live and work in Greece without the need for company-supported permits.

• A collaborative and value-driven mindset aligned with Aman’s service philosophy.

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits package including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included, and at home.

• Single accommodation including monthly utility allowance (electricity and water).

• Discount on F&B outlets.

• Discount on Aman Retail.

• Meal and coffee breaks while on duty.

• Provided uniform.

• Employee Wellness Program including complimentary yoga, tennis, and gym classes.

• Amanzoe Elite Program with discounts at local restaurants and shops.

• Access to our training platforms: Typsy and eCornell.

• Private health insurance.

• Staff transportation via bus.

• Laundry allowance.

• Participation in annual staff party and family day events.

• Access to on-site gym facilities.