duty manager

Join our family at Amanzoe as a Duty Manager.

Under the direction of the Front Office Management Team, the candidate will assist in providing customer focused service to our guests, ensuring their stay will become an ultimate experience.

You will need to be a customer driven and an extremely proactive personality, with an outgoing, charismatic and approachable character

RESPONSIBILITIES

• Attend to crisis or emergency situations and perform service recovery. Alert executives if matter requires guidance. I.e. fire, severe injury of guest or team member. GM is to be notified for all emergencies ASAP
• Retrieve handover from FOM or AFOM after 15:00 on the daily operations
• Check Guest Daily Reports, DM Logbook at front Office for pending issues
• Participates in afternoon briefings of Front Office
• Check status of arrivals and departures after 15:00
• Meet all pending arrivals and departures
• Resolve any complaints that might occur and always ensure GM, EAM, FOM or AFOM are aware. In case of compensation, it is advisable to check with Management, prior to any action, depending on the type of compensation.
• Conduct a tour of the resort, guest and staff areas checking the condition and standards of the areas and ensuring that operation is running smoothly, and all doors are secure wherever applicable.
• Check all service outlets including the Spa
• Check all Activity areas including the Beach Club and tennis Courts
• Check staff canteen and back of the house areas
• Interact with guests and retrieve as much feedback as possible and communicate if needed to FOM/EAM/GM
• Meet guests at F&B outlets and socialize attaining feedback on stay and further information
• Meet guests at special F&B experiences: Private Beach Dinner, amphitheater, various events happenings
• Attend to guests’ enquiries, requests, complaints, and compliments. Resolve all guests’ issues and complaints during the evening shift and should problems and matters occur on other departments, such as SPA, F&B outlets he needs to liaise with the respective HODs or Asst. HODs to ensure the right service recovery is in place on time.
• Check the following in regards to energy wastage and general condition
• Inspection of 1 Vacant Pavilion if available daily
• Back of the house area check if in order (unoccupied offices, staff canteen, pantries etc.)
• The following to be considered during the inspection and noted at the DM report:

-              AC to ensure off or at room temperature, lights to ensure off or on computer turned off

-              Area secured and in good condition

• Handover to Night Auditor. Note handover issues at the Guest Logbook if required
• The DM is to prepare and send through the DM log report about any issues occurring during the evening shift and follow up required which should be distributed to GM and EAM and all HODs.
• FOM will inform the respective HOD’s also in the next morning briefing for any pending issues from the DM shift and any follow up that is required.
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of departmental employees
• Provide input for Front Office Departmental Meetings and deputizes in cases of absence

Promote Inter-resort sales and in house facilities

QUALIFICATIONS

About the Successful Candidate

• Hospitality Degree from a certified school in Greece or abroad
• Previous experience of at least 5-8 years in Hotel Industry and at least 2 years in a comparable role Front Office and/or in the position of Guest Assistant in a 5* hotel
• Solid Opera or Fidelio experience and liaise with the Accounting Department for accounting and auditing related front office procedures, reports and operational problems and payments of commission
• Fluency in business English is of course mandatory. Other language capabilities are desirable, but not essential.
• Excellent knowledge of MS Offic
• Strong interpersonal abilities
• Positive, engaging and energetic personality
• Able to be organized, manage time wisely and work with little to no direct supervision
• Very high attention to detail
• Sensitive to cultural nuances
• Excellent communication skills, both written and verbal
• Able to handle a multitude of tasks in an intense, fast paced environment
• Good people skills and the ability to work under pressure and with various stakeholders
• Professional appearance

This role is based at our Amanzoe in the greater Porto Heli Area - Greece. While we are open to applications from international candidates, we ask that you already possess the right to live and work in Greece without the need for a company-supported work permit.

Aman always looks to work with the most talented individuals in their field, all display the following common characteristics:

• They are value-driven and choose to belong to a value-based group. Therefore they respect and adhere to our ethical standards, and they adapt themselves to the cultural sensitivities of the unique locations where we live and work
• They are excellent communicators
• They are smart, driven and very detail-oriented
• They have a strong instinct to collaborate with others, to look after the interests of our Company, our Guests, and our Colleagues.

About the Benefits

Aman Resorts offer wonderful benefits including exciting career growth opportunities in a company that is growing rapidly.

• Discount on F&B Outlets
• Discount on Boutique
• Provided Uniform
• Employee Wellness Program which includes complimentary Yoga Classes, Tennis Classes and Gym Classes
• Amanzoe Elite Program with discounts on various restaurants and local stores
• Staff party
• Family Day
• Access to Typsy (Training Platform)
• Access to E-Cornell
• Single Accommodation
• Monthly Utility Allowance (Electricity and Water)
• Meal and Coffee breaks when on shift
• Staff Bus

If you're ready to take on the challenge of shaping the future of this unique property and creating unforgettable guest experiences, we invite you to join our team.