duty manager - amanzoe

We are currently seeking a highly motivated and detail-oriented Duty Manager to join Amanzoe, in the Peloponnese, Greece. Reporting to the Room Division Manager, the Duty Manager is responsible for overseeing resort operations during the afternoon and evening hours, ensuring that Amanzoe’s service standards are upheld, and guest experiences exceed expectations. This role demands a proactive and charismatic individual with a genuine passion for hospitality and guest engagement.

Responsibilities

• Act as the property’s operational leader during the evening shift, supporting all departments in delivering exceptional service.
• Greet and interact with guests at key touchpoints throughout their stay, including F&B outlets and special events.
• Handle guest feedback and resolve issues promptly and professionally, escalating matters as needed.
• Coordinate handovers and ensure all outstanding matters are followed up effectively.
• Conduct regular inspections of guest and staff areas, including pavilions, Spa, Beach Club, back-of-house spaces, and activity areas.
• Monitor energy usage, ensure spaces are secure, and report maintenance issues.
• Maintain clear and detailed reporting via the DM log and communicate relevant updates to the management team.
• Support guest recovery efforts and ensure coordination with relevant departments (e.g., F&B, Spa) for resolution.
• Participate in Front Office briefings and contribute to departmental meetings.
• Promote inter-resort sales and in-house facilities to guests.
• Maintain the highest standards of colleague appearance, conduct, and hygiene.

Requirements

• Hospitality Degree from an accredited institution in Greece or abroad.
• 5–8 years of experience in the hospitality industry, with at least 2 years in a similar supervisory role in a luxury resort or hotel.
• Strong working knowledge of Opera or Fidelio, and collaboration with Accounting on front office-related procedures.
• Fluency in English is essential; additional languages, particularly Greek, are an advantage.
• Proficiency in MS Office applications.
• Outstanding interpersonal and communication skills.
• Highly organized with strong attention to detail and the ability to multitask under pressure.
• Professional, energetic, and guest-oriented demeanor.
• Legal right to work in Greece is required.

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included and at home.

• Single accommodation including monthly utility allowance (electricity and water)
• Access to our Training Platforms: Typsy and eCornell
• Discount on F&B Outlets
• Discount on Aman Retail
• Meal and coffee breaks while on duty
• Uniform and colleague transportation
• Access to the Amanzoe Elite Program (local discounts)
• Participation in annual Staff Party and Family Day
• Complimentary wellness activities including yoga, tennis, and gym classes

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.