senior functional engineer

As a Senior Functional Analyst, you will join the Bank’s Business Intelligence and Reporting Domain within the IT Digital Services and Data Analytics Division and you will be responsible for translating business requirements into functional specifications, overseeing BI-related projects, and ensuring compliance with quality and security standards. You will also assume the role of Solution Lead, managing the lifecycle of BI initiatives, coordinating resources, and ensuring successful delivery through project management and user acceptance testing (UAT). 

What you will be doing

•    Act as the main contact point with Business Units for BI-related applications and services.
•    Collect, analyze, and document business requirements, ensuring completeness and clarity.
•    Manage requests and incidents through Service Management tools (e.g., SMAX), ensuring proper tracking and resolution.
•    Manage BI projects end-to-end, from requirements gathering to delivery.
•    Use PPM and project management tools (MS Project, JIRA, Trello) to track deliverables and team performance.
•    Define and monitor KPIs for efficiency, quality, and business goal achievement.
•    Lead the functional design and preparation of deliverables (functional specs, prototypes, test scripts, UAT scenarios).
•    Oversee UAT execution, ensuring solutions meet business expectations.
•    Support Data Engineers and technical teams with functional insights during design and testing.
•    Ensure compliance with ISO standards (e.g., ISO 9001, ISO 27001) and address audit findings.
•    Promote continuous improvement and ensure alignment with the Bank’s governance structures.
•    Prepare and present reports on KPIs, project status, and domain performance to management.

What you need to have

•    A Bachelor’s degree in Computer Science, Business Administration, Software Engineering, Project Management, or a related field.
•    At least 6 years of experience in business analysis, functional design, or project management within IT or BI environments.
•    Strong knowledge of Service Management frameworks (ITIL), incident/request management, and project portfolio management tools (SMAX, PPM).
•    Hands-on experience with Project Management tools (Microsoft Project, JIRA, Trello).
•    Good knowledge of data analytics tools (Excel, Power BI) for reporting and KPI monitoring.
•    Familiarity with ISO compliance and audit processes (ISO 9001, ISO 27001).
•    Proven ability to manage multiple projects under tight deadlines.
Certifications (considered a strong plus):
•    ITIL for Service Management.
•    PMP® / PRINCE2® for Project Management.
•    ISO 9001 / ISO 27001 certification.

What we offer
 
It’s all about our people. At Alpha Bank, you will enjoy:
 
•    A friendly and collaborative working environment that supports taking initiative and action.
•    A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.
•    The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.
•    Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.
•    Flexible working options.
•    A competitive salary and benefits.