digital communications specialist

As a Digital Communications Specialist you will be responsible for supporting and engaging both internal and external Customers by providing information and training on e-Banking, encouraging the adoption of digital channels, and contributing to the acquisition of new users and the retention of existing retail and business e-Banking customers.

What you will be doing 

•  Coordinate the execution of targeted multi-channel customer campaigns and actively contribute to the development of automated and ad hoc promotional initiatives aimed at strengthening customer acquisition and retention of Retail and Business e-Banking Customers. 

•  Promote Bank’s digital channels, products and services across internal platforms (Intranet), the corporate website and social media in collaboration with relevant Divisions, ensuring consistency of presence and messages.

•  Coordinate the design and implementation of communication and promotional content across digital channels in collaboration with relevant business units to ensure consistency and alignment with key priorities.

•  Evaluate the effectiveness of communications based on digital engagement metrics and propose improvement actions where needed.

•  Manage the design and delivery of a diverse range of learning tools such as e-learning courses, interactive multimedia content, step-by-step user guides, and other educational resources to effectively support both employees and customers in their digital journeys.

•  Manage and respond to customer queries across various contact points regarding the functionality, usage, and troubleshooting of the Bank’s digital services, ensuring a seamless and informed customer experience.

What you need to have

•  A Bachelor’ s degree in Communications, Marketing, Digital or relevant field.

•  A Master’ s degree in related field is preferred.

•  At least three (3) years of working experience in a relevant position in a services business or in the financial sector 

•  Strong communication and collaboration skills.

•  Solid analytical thinking and creative problem-solving skills.

•  Attention to detail. 

•  A Customer-centric mindset and a passion for improving Customer experiences. 

•  Proficient use of the MS Office suite (especially Excel and PowerPoint).

•  Excellent command of the English and Greek languages (written and spoken).

Applications will be acknowledged and treated in utmost confidence.

What we offer

It’s all about our people. At Alpha Bank, you will enjoy:

• A friendly and collaborative working environment that supports taking initiative and action.
• A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.
• The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.
• Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.
• Flexible working options.
• A competitive salary and benefits.

All applications will be acknowledged and treated in utmost confidence.