customer service officer - cso (center)-athens

As a Customer Service Officer in the Athens Corporate Service Centers, you will provide comprehensive banking transactions and services to corporate clients. You will act as the primary point of contact (single point of contact) for Wholesale Banking clients and ensure high levels of customer experience, speed, and accuracy in transaction processing.

What you will be doing

•    Execute banking transactions (payments, transfers, cheques, accounts, etc.)
•    Manage transactions for corporate clients (Large Corporate / Commercial Banking)
•    Provide support for branch services and digital channels (e-banking platforms, systems)
•    Communicate daily with clients to resolve issues and process requests
•    Ensure compliance with the Bank’s regulatory and internal framework
•    Support end-to-end client servicing, aiming to reduce touchpoints and enhance customer experience
•    Collaborate with other units (Credit, Operations, IT) to complete client requests

What you need to have

•    A Bachelor’s degree in Finance, Business Administration, or a related field    
•    At least three (3) years of experience in banking transactions (teller / branch operations)    
•    Experience in customer service within the banking sector            
•    Good command of English (both written and spoken)            
•    Experience with KYC processes, account opening, and corporate servicing    
•    Customer-centric mindset and professionalism            
•    Ability to manage multiple transactions with speed and accuracy    
•    Strong communication and client relationship management skills    
•    Attention to detail and compliance awareness            
•    Team player with the ability to operate in a structured service environment    
•    Adaptability to a new operating model (CSC – centralized servicing)

What we offer

It’s all about our people. At Alpha Bank, you will enjoy:

• A friendly and collaborative working environment that supports taking initiative and action

• A culture that centers around learning and continuous development and encourages everyone to bring their best self to work

• The opportunity to challenge your thinking through your participation in complex tasks and transformation projects

• Being part of a large organization with a leading role in the Greek economy and a strong presence in the community

• Flexible working options

• A competitive salary and benefits