Jobily
customer service officer - cso
Alpha Bank
Αθήνα
Αθήνα
Υβριδική
Χρηματοοικονομικά
Αορίστου
Πλήρης
Περιγραφή Θέσης
As Customer Service Officer you will play a crucial role in delivering exceptional service to our Bank's Wholesale Banking Customers, ensuring seamless and efficient operations at the Corporate Service Center which serves exclusively Large Corporate Businesses
What you will be doing
• Take the lead in delivering exceptional service to Wholesale Banking Customers during daily transactions, ensuring an outstanding Customer Experience.
• Participate in the execution of daily transactions and Branch Activities to our Wholesale Banking Customers
• Ensure compliance with internal policies, procedures, and the applicable regulatory framework
• Create reports on the overall Customer satisfaction and submit them to the Corporate Service Center management.
• Support document management and filing needs.
• Deal with various administration and control tasks.
What you need to have
• A Bachelor’s degree in Finance, Accounting, Economics, Engineering, or related field
• A minimum of four (4) years of experience in a Customer Service role especially for Businesses or Wholesale Banking Segments (Transactions and Branch Activities)
• Bank of Greece A1 Investment Certification
• Certificate of Professional Knowledge of Insurance-based Investment Products (Bancassurance BA)
• Results and Quality Orientation
• Attention to detail.
• A Customer-centric mindset and a passion for improving Customer experiences.
• Proficient use of the MS Office suite (especially Excel and PowerPoint).
• Excellent command of the English and Greek languages (written and spoken).
What we offer
It’s all about our people. At Alpha Bank, you will enjoy:
A friendly and collaborative working environment that supports taking initiative and action
A culture that centers around learning and continuous development and encourages everyone to bring their best self to work
The opportunity to challenge your thinking through your participation in complex tasks and transformation projects
Being part of a large organization with a leading role in the Greek economy and a strong presence in the community
Flexible working options
A competitive salary and benefits
All applications will be acknowledged and treated in utmost confidence.
Υβριδική
Χρηματοοικονομικά
Αορίστου
Πλήρης
Περιγραφή Εταιρείας
Our purpose at Alpha Bank is to enable progress in life and business for a better tomorrow, by integrating finance seamlessly into our customers’ lives. Since 1879, when J.F. Costopoulos founded Alpha Bank, our success is rooted in the relationships of trust we maintain with our customers. Today, we look to the future and aspire to be recognized as a reliable partner that helps businesses evolve and succeed in the green and digital economy, as well as an enabler of inclusive progress for our people, customers and communities. Join us on this journey.