customer service representative

Key Activities

• Administers order receipt efficiently, prioritizing timely order processing and good customer interactions and relationships.
• Supports the order-to-cash process with excellence in order processing.
• Registers and processes orders in the ERP system received via, electronic mail, phone or through other contact with the customer or associate.
• Ensures order processing is handled correct and in full and is transferred to the Logistic teams and transport companies (logistics).
• Raises issues in delivery and/or invoices process with Cluster Customer Service Manager.
• Acts as first level contact with for customers for order receipt, quotations, answers to questions and in attempting to resolve complaints.
• Where appropriate contact agents and make necessary arrangements for delivery to an agent, vessels or direct to customers
• Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
• Makes proposals for improvements on work processes to Cluster Customer Service manager and OTC Development Manager.
• Completes registering / filing / archiving of customer service-related documentation.
• Assures cooperation between customer service and field sales force regarding administration of customers’ orders.
• Closely cooperates with the Logistics function to maintain consistency in approach towards customer service in the organization.
• Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&E standards and acts in compliance with all regulations

Experience

Experience in customer service department / facing customers from 1-3 years.

Education and Competences

Education

Related business studies will be considered a plus.

Language Skills

• Proficient command of local language
• Business English

IT Skills

• Strong IT literacy, especially in all Microsoft office applications. Excel and outlook
• SAP Knowledge

Other Skills

• Good networking skills with all stakeholders across several internal and external functions
• Demonstrated experience of ability to work under pressure
• Attention to detail and accuracy
• Strong client-facing and communication skills
• Problem- solving
• Proactivity

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 46347 

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