customer care center officer

There is currently a job opening “Customer Care Center Officer”, in the Customer Care Center Team. As a Customer Care Center Officer, you will be responsible for managing efficiently all Network’s Irregular Operations, while ensuring that passengers are provided with timely, consistent and clear information on a digitalized manner, during disruptions. If you want to be a part of a fast-paced environment and have a passion in delivering exceptional customer experiences, this role is for you!

What you will do:

• Play a pivotal role by turning disruptions into Customer care opportunities
• Partner with operational teams to implement effective solutions while bringing forward passenger's perspective
• Anticipate and analyze potential disruptions, implementing proactive planning strategies to deliver a seamless digital travel experience for passengers
• Evaluate operational challenges swiftly while making sound decisions to restore normalcy with minimal delay
• Develop recovery plans efficiently, ensuring seamless operations and a smooth experience for passengers
• Provide guidelines and solutions to stations and providers worldwide

You fit, if you cover the following requirements:

• Bachelor’s degree in Aviation, Tourism or any related field is required
• Previous working experience in a customer-oriented position will be considered as a strong asset
• Proficient in oral and written Greek and English is mandatory; additional language skills are an advantage
• Good knowledge of MS Office
• Keen on learning and using digital platforms and in house applications

And you have competence in:

• Capability to manage multiple tasks and prioritize effectively under pressure
• Problem-solving skills with the ability to make sound decisions in real-time
• Commitment in delivering exceptional customer experience
• Excellent verbal and written communication skills
• Collaborative mindset to work efficiently with cross- functional teams
• Dedication to rules and procedures while simultaneously being adaptive

If you pursue your career journey with Aegean, on top of a challenging job, we offer:

• A working environment where you feel valued and appreciated
• Excellent career and development opportunities within the organization
• Flight tickets
• Private health insurance scheme

If this looks like an interesting opportunity for you, send us your application now!