business lounge customer services agent

There is currently a job opening for “Business Lounge Customer Services Agent” in Athens International Airport. First impressions count, so a friendly, courteous, and efficient person is what we are looking for to meet and greet our customers. If you have a passion for making people feel welcome and take pride in providing outstanding customer experience, this role is for you.

What you will do:

• Welcome customers upon entrance and confirm their eligibility for access

• Guide customers through the product and services offered in the Lounge as well as the available areas and the seats availability

• Act as the point of reference for customers who need assistance or information about their journey or travel arrangements

• Demonstrate extensive knowledge of the premises and the airport to make the most suitable recommendations and/or provide precise answers to customers concerning their journey

• Understand customer’s needs and provide them with personalized solutions

• Demonstrate excellent knowledge of our products offering and our Loyalty scheme

• Upsell additional services, when appropriate

• Respond to clients’ complaints in a timely and professional manner finding the appropriate solution

• Liaise with our housekeeping staff to ensure all areas are clean, tidy, and fully furnished to accommodate customers’ needs

• Liaise with our catering suppliers to ensure customer satisfaction from the buffet and offerings

You fit, if you cover the following requirements:

• Bachelor’s degree

• Proven experience in customer service will be considered an asset

• Fluency in oral and written Greek and English

• Flexible to work on shifts 

And you have competence in:

• Communicating effectively in a structured manner

• Multitasking and time-management

• Resolving issues with a customer-focused orientation

• Teamwork and collaboration

• Thinking in a proactive way

• Following company’s rules and procedures, demonstrating commitment

• Flexibility and adaptability

If you pursue your career journey with AEGEAN, on top of a challenging job, we offer:

• A working environment where you feel valued and appreciated

• Excellent career and development opportunities within the organization

• Flight tickets

• Private health insurance scheme

If this looks like an interesting opportunity for you,

send us your application now!