consultant customer sales & service – service transformation

The Customer Sales & Service functional team is aligned to the Capability Network division of Accenture and works with clients across its marketing, sales and services department. The team provides transformation services across three key offerings: Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing and sales strategies and thereby optimizing their cost to serve, thus improving revenue per customer.

The team is comprised of individuals who have an in-depth understanding of marketing, sales and services functions and experience across various industries like Communications and High Tech, Banking, Insurance, Energy, Utilities and Retail.

We are looking for passionate and driven individuals who will help define service strategies, design and implement contact center or CRM solutions and help enhance our client’s service operations. Individuals must have good communication skills, knowledge in relevant technologies, innovative thinking and commitment to quality.

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Qualifications

Who and what we are looking for?

• Minimum bachelor’s degree
• 2+ years of experience within Consulting (preferred) and/or other industry experience
• You will be considered for either Analyst or Consultant position
• Solid knowledge and direct experience in leading transformative changes in digital customer sales and service, customer experience design
• Experience in Marketing or Sales tool user experience (Adobe, Salesforce)
• Salesforce Marketing Cloud experience or Salesforce Sales Cloud experience
• Proven ability to work creatively and analytically in a problem-solving environment.
• Proven success in contributing to a team-oriented and distributed delivery environment
• Proficiency with Microsoft Office applications (incl. process mapping, process documentation, data analysis, presentation for senior stakeholders)
• Excellent English communication skills (written & spoken) required
• WHAT´S IN IT FOR YOU?
• Competitive salary and benefits, including but not limited to: life/health insurance, performance based bonuses, monthly vouchers, company car (depending on management level), flexible work arrangements, employee share purchase plan, TEA Accenture, parental leave, paid overtime (if needed) and various corporate discounts
• Continuous hard and soft skills training & development through global platforms & local academy
• Career coaching and mentorship to help you manage your career and develop professionally
• Ongoing strengths and skills based evaluation process
• Various opportunities to develop your career across a spectrum of clients, industries and projects
• Diverse and inclusive culture
• Corporate citizenship initiatives (access to volunteering opportunities, charity work etc.)
• Under our Brain Regain initiative, extra relocation benefits may apply
• To learn more about Accenture, and how you will be challenged and inspired from Day 1, please visit our website accenture.com/gr-en/.