e-commerce affiliate & b2b support specialist

AB Vassilopoulos: A world of opportunities awaits you

At AB Vassilopoulos, we are more than 12,000 people sharing the same purpose: to give our best every day and make a difference in people’s lives. With a presence across Greece - from stores and offices to distribution centers and our Home Shop Center with more than 500 Job roles - we offer countless opportunities for growth, in an environment that respects and supports every team member. As part of the global Ahold Delhaize group and one of the most dynamic brands in Greece, we are proud to consistently be recognized as a Top Employer.

Become part of the #proudABers team!

The opportunity

We are looking for an Ecommerce CX Support Specialist to join our E-commerce team and contribute to the delivery of an outstanding customer experience across our digital channels. In this role, you will support the daily operation of our customer support ecosystem, coordinate with external and internal stakeholders, monitor performance metrics, and drive continuous improvements in customer journeys and digital platforms.

If you are passionate about customer experience, e-commerce operations, and turning insights into impactful actions, this is the perfect next step in your career!

What you will focus on 

• Support E-commerce Affiliate Partners on assortment, integrations, operational processes and service-related topics

• Act as the primary point of contact for the Franchise network, handling day-to-day requests and ensuring smooth online operations

• Collaborate closely with Franchise, E-commerce Assortment, Product and Operations teams to enhance customer experience and business performance

• Coordinate the external Call Center to ensure effective management of customer interactions and telephone orders through Salesforce

• Monitor and analyzing customer service and sales KPIs, including revenue, orders, AOV, frequency and operational performance indicators

• Support B2B sales opportunities and business initiatives through the AB e-shop and online channel

• Identify opportunities to improve customer journeys, operational processes and digital experiences through data-driven insights

• Ensure compliance with GDPR requirements, company policies and established operational procedures

Who we are looking for

• Minimum of 3 years of experience in Customer Experience, Customer Support, Call Center, or E-commerce environments

• Bachelor’s degree in Business administration, Marketing, E-commerce, or a related field

• Strong understanding of customer journeys, customer experience principles, and digital commerce operations

• Experience in data analysis, reporting and KPI monitoring

• Familiarity with CRM and customer service platforms, preferably Salesforce Service Cloud

• Knowledge of SAP, dashboard/reporting tools, or order management systems will be considered an asset

• Fluency in English and Greek

The value you bring

• Results orientation | Take ownership of your actions and achieve high-end results 

• Analytical skills | Ability to interpret complexe data, identify trends and translate insights into actionable recommendations

• Customer Centricity | Passion for delivering seamless customer experiences and continuously improving service quality

• Collaboration | Collaborate effectively, relate positively with others and value team’s ideas 

• Authentic Communication| Deliver messages in a clear, compelling, and concise manner, listen actively    

• Problem Solving | Define problems, develop and implement effective

We care for you 

• Competitive remuneration package

• A buddy to support you during onboarding

• Free lunch meals in our restaurant

• Unlimited access to LinkedIn Learning programs

• Health insurance

• Available parking

• Wellbeing Program

A place where everyone belongs

All our candidates and employees are treated with respect and equality, regardless of race, color, religion, gender, sexual orientation, national origin, disability, or any other characteristic protected by law.

As part of our commitment to inclusion and equality, we have signed the Diversity Charter Greece , we are certified with the SHARE Equality Label and we are members of LEAD Network, recognizing our tangible actions toward a truly inclusive work environment.

*All applications are treated with utmost confidentiality