Κέντρο Εξυπηρέτησης / Call Center

Πληροφορική

LastWeek

LastThreeDays

Today

Aoristou

FullTime

OnSite

Remote

As a Desktop Support Lead Technician and under general direction, you will be responsible for maintaining the desktop/ workstation environment, software distribution, security updates, second level troubleshooting and you will act as a lead for escalation of complex issues.Provide advanced technical end-user support to desktop systems; workstation setup, configuration, and routine tasks such as software/hardware upgrades. Act as primary point of contact for applications and limited network/server support in addition to strong leadership skills to manage multiple tasks. Resolvereported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. Demonstrate excellent customer interaction skills both verbally and orally. Demonstrate expert knowledge of technologies as well as excellent judgment for managing and prioritizing work. Responsibilities:• Maintain, analyze, troubleshoot, upgrade, replace and repair computer systems hardware and computer peripherals. Act as an escalation point for complex technical and configuration issues. Provide onsite support for VIP/P&amp;E users.&nbsp;• Technical Subject Matter Expert (SME) on all desktop applications and other functions vital to the success of the site. Demonstrates knowledge and experience and excellent customer service skills.&nbsp;• Softphone and Hard Phone Configuration and Administration.&nbsp;• Monitor and Maintain Desktop Compliance such as SCCM Client Health, SEP Anti-Virus, and MS Patch updates. Ensure Site IT compliance in terms of vulnerability management,&nbsp;• Monitor and Maintain Site’s DHCP IPs ensuring each client/department has enough IP Pool, VLAN Configuration and Administration.&nbsp;• Assist with implementing discovery, planning and managing projects. Act as a liaison between other departments and the Site IT group.&nbsp;• Work with other IT teams during the development and deployment phase of new desktop images or software projects. Recommend method changes for processes and general group development involving new technology.&nbsp;• Support senior IT team with sales process.&nbsp;• Provide minimal training and technical assistance to end users.&nbsp;• Creating/Updating documentation like SOPs; Job Aids, FAQs, etc., review and improve our Site IT processes and proceduresAssist in setting and maintaining a standard performance for the team by providing leadership and enforcing policies. Proactively seeks out opportunities for improvement by mentoring and training junior specialists.&nbsp;• Act as backup for IT Site Supervisor where appropriate.&nbsp; Desired Skills and Experience:&nbsp;• Relevant associate or Bachelor’s degree in Computer Science, Information Technology or Engineering or an equivalent combination of education and experience.&nbsp;• Superior IT support knowledge is required. Strong problem-solving tools and techniques are required. Must be able to install, configure and troubleshoot current desktop operating systems.&nbsp;• Working knowledge of PC hardware and Microsoft software applications (e.g. MS Office, etc.)&nbsp;• Working knowledge of SCCM, Antivirus, TACACS, VLAN, DHCP, Active Directory, Group Policies, MS Exchange, network and remote administration, software deployment as well as imaging software and processes.&nbsp;• Ability to handle multiple projects simultaneously, establish priorities, work under time constraints and meet deadlines. • High attention to detail in planning, reporting and execution of assigned work and must be proactive in resolving issues or developing better work

Lead Desktop Support Technician

Bringing smiles is what we do at TTEC… for you and the customer. As a&nbsp;Business Development Sales Representative - Italian-English working onsite in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be DoingAre you results focused and love to help others? Have a passion to maximize sales opportunities? As Business Development Sales Representative, your daily responsibilities will encompass prospecting, proactively engaging with leads, qualifying opportunities, and skillfully closing deals. Additionally, you will have the opportunity to leverage your expertise to upsell and cross sell to our valued existing clients, driving additional revenue and fostering long-term relationships.&nbsp;During a Typical Day, You’ll<ul><li>Proactively identify and research potential customers in the target market through various channels, including cold calling, outbound prospecting, social media</li><li>Engage with leads to assess their needs, pain points, and fit for the company's products or services. Conduct thorough qualification and discovery conversations to understand their requirements and determine if there is a potential opportunity</li><li>Initiate contact with through personalized and compelling communication, including phone calls, emails, and social media interactions</li><li>Build rapport, establish credibility, and nurture relationships with prospects to move them through the sales funnel</li></ul>What You Bring to the Role<ul><li>1+ years of applied sales experience</li><li>Experience in prospecting, lead qualification, generating new business opportunities, upselling and cross selling&nbsp;</li><li>Excellent verbal and written communication skills in English and Italian</li><li>Ability to effectively articulate value propositions, engage prospects, and build rapport over various channels such as phone, email, and social media</li><li>Understanding customer pain points, addressing objections, and positioning solutions to effectively nurture leads through the sales funnel</li><li>Being a collaborative Team Player, competent in working collaboratively with sales teams and other stakeholders</li><li>Confidence in utilizing sales development tools and CRM systems</li></ul>What You Can Expect<ul><li>Consistent workweek from Monday to Friday, enabling a healthy work-life balance</li><li>Inclusive culture and community focus, we foster inclusivity and encourage community engagement</li><li>Individualized career growth and development which means if its important to you, its important to us.&nbsp;Yes, you'll receive the training and support you need to succeed in this role... and there's more.&nbsp;You wish to be a leader in the future, we've got the skills.&nbsp;Want to develop a particular skill? We have 1000s of free courses you can take any time.&nbsp;Coaches, mentors, leaders, and peer-to-peer resource groups help support you where you need it.</li><li>Competitive compensation package based on work experience: salary commensurate with skills and expertise, performance-based bonuses, Sign-on bonus for top talent, compensation for notice period to facilitate smooth transition and integration</li><li>25 days Paid Time Off (PTO) allowing you to recharge and rejuvenate, tuition reimbursement, private health insurance and meal vouchers to enhance your workday experience</li><li>Visit https://mybenefits.ttec.com for more information.</li></ul>A Bit More About Your RoleWe’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to Team Lead or Sales Manager. You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Italian-English - Business Development Sales Representative

As a&nbsp;Dutch-English Travel Customer Service in support of Booking.com&nbsp;working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.&nbsp;What You’ll be DoingDo you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.&nbsp;During a Typical Day, You’ll&nbsp;<ul><li>Answer incoming communications from customers&nbsp;</li><li>Conduct research to provide answers for customers to resolve their issues&nbsp;</li></ul>What You Bring to the Role&nbsp;<ul><li>Fluency in Dutch and English&nbsp;</li><li>High school diploma or equivalent&nbsp;</li><li>6 months or more of customer services experience&nbsp;</li><li>Recognize, apply and explain your product or service knowledge&nbsp;</li><li>Computer savvy&nbsp;</li><li>Resident of or ability to immediately relocate to Athens, Greece and gain work authorization expediently</li></ul>What You Can Expect&nbsp;<ul><li>Knowledgeable, encouraging, supporting and present leadership&nbsp;</li><li>Diverse and community minded organization&nbsp;</li><li>Career-growth and lots of learning opportunities for aspiring minds&nbsp;</li><li>25 days annual leave per year&nbsp;</li><li>Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station&nbsp;</li><li>Relocation assistance available&nbsp;</li><li>And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you&nbsp;</li></ul>A Bit More About Your RoleWe’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.&nbsp;You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.&nbsp;

Dutch-English Travel Customer Service in support of Booking.com

As a&nbsp;Swedish-English Travel Customer Service in support of Booking.com&nbsp;working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.Eligible applicants must be a resident of and eligible to work in Greece. Relocation assistance is available.What You’ll be Doing&nbsp;Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.&nbsp;During a Typical Day, You’ll&nbsp;<ul><li>Answer incoming communications from customers&nbsp;</li><li>Conduct research to provide answers for customers to resolve their issues&nbsp;</li><li>Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.&nbsp;</li><li>Provide accurate, valid, and complete information by using the right tools, methods, and processes.&nbsp;</li><li>Ensure a high level of partner service and a positive partner experience&nbsp;</li></ul>What You Bring to the Role&nbsp;<ul><li>Fluent in Swedish and English&nbsp;</li><li>High school diploma or equivalent&nbsp;</li><li>6 months or more of customer services experience&nbsp;</li><li>Recognize, apply and explain your product or service knowledge&nbsp;</li><li>Computer savvy&nbsp;</li><li>Resident of or ability to immediately relocate to Athens, Greece and gain work authorization expediently</li></ul>What You Can Expect&nbsp;<ul><li>Knowledgeable, encouraging, supporting and present leadership&nbsp;</li><li>Diverse and community minded organization&nbsp;</li><li>Career-growth and lots of learning opportunities for aspiring minds&nbsp;</li><li>25 days annual leave per year&nbsp;</li><li>Excellent premises during training and when you come to the site for employee engagement activities in Athens , Syngrou Fix metro station&nbsp;</li><li>Relocation assistance available&nbsp;</li><li>And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you&nbsp;</li></ul>A Bit More About Your Role&nbsp;We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.&nbsp;You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.&nbsp;

Swedish-English Travel Customer Service in support of Booking.com

As a&nbsp;Croatian-English Travel Customer Service in support of Booking.com&nbsp;working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be Doing&nbsp;Looking to build your career in the travel industry? Whether it’s getting answers for customers quickly, consulting on products or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences.&nbsp;During a Typical Day, You’ll&nbsp;<ul><li>Answer incoming communications from customers&nbsp;</li><li>Conduct research to provide answers for customers to resolve their issues&nbsp;</li><li>Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.&nbsp;</li><li>Provide accurate, valid, and complete information by using the right tools, methods, and processes.&nbsp;</li><li>Ensure a high level of partner service and a positive partner experience&nbsp;</li></ul>What You Bring to the Role&nbsp;<ul><li>Fluent in Croatian and English&nbsp;</li><li>High school diploma or equivalent&nbsp;</li><li>6 months or more of customer services experience&nbsp;</li><li>Recognize, apply and explain your product or service knowledge&nbsp;</li><li>Computer savvy&nbsp;</li><li>High speed internet in your quiet home work environment</li><li>Greece resident or ability to relocate&nbsp;and gain work authorization expediently to Greece</li></ul>What You Can Expect&nbsp;<ul><li>Knowledgeable, encouraging, supporting and present leadership&nbsp;</li><li>Diverse and community minded organization&nbsp;</li><li>Career-growth and lots of learning opportunities for aspiring minds&nbsp;</li><li>25 days annual leave per year&nbsp;</li><li>Excellent premises during training and when you come to the site for employee engagement activities in Athens city center, Kerameikos metro station&nbsp;</li><li>Relocation assistance available&nbsp;</li><li>Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day&nbsp;</li><li>And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you&nbsp;</li></ul>A Bit More About Your Role&nbsp;We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.&nbsp;You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.&nbsp;About TTEC&nbsp;

Croatian-English Travel Customer Service in support of Booking.com

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a&nbsp;Czech or Slovak-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.&nbsp;Eligible applicants must be&nbsp;eligible to work in Greece. Relocation assistance is available.What You’ll be Doing&nbsp;Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You’ll&nbsp;<ul><li>Answer incoming communications from customers&nbsp;</li><li>Conduct research to provide answers for customers to resolve their issues&nbsp;</li><li>Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.&nbsp;</li><li>Provide accurate, valid, and complete information by using the right tools, methods, and processes.&nbsp;</li><li>Ensure a high level of partner service and a positive partner experience&nbsp;</li></ul>What You Bring to the Role&nbsp;<ul><li>Fluency in Czech or Slovak and English&nbsp;</li><li>High school diploma or equivalent&nbsp;</li><li>6 months or more of customer services experience&nbsp;</li><li>Recognize, apply and explain your product or service knowledge&nbsp;</li><li>Computer savvy</li><li>Resident of or ability to immediately relocate to Athens, Greece and gain work authorization expediently</li></ul>What You Can Expect&nbsp;<ul><li>Knowledgeable, encouraging, supporting and present leadership&nbsp;</li><li>Diverse and community minded organization&nbsp;</li><li>Career-growth and lots of learning opportunities for aspiring minds&nbsp;</li><li>25 days annual leave per year&nbsp;</li><li>Excellent premises during training and when you come to the site for employee engagement activities in Athens city center, Syngrou Fix metro station&nbsp;</li><li>Relocation assistance available&nbsp;</li><li>And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you&nbsp;</li></ul>A Bit More About Your Role&nbsp;We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.&nbsp;You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.&nbsp;

Czech or Slovak-English Travel Customer Service in support of Booking.com

As aGerman-English Travel Customer Service in support of Booking.com&nbsp;working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.&nbsp;Eligible applicants must be a resident of and eligible to work in Greece. Relocation assistance is available.What You’ll be Doing&nbsp;Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.&nbsp;During a Typical Day, You’ll&nbsp;<ul><li>Answer incoming communications from customers&nbsp;</li><li>Conduct research to provide answers for customers to resolve their issues&nbsp;</li></ul>What You Bring to the Role&nbsp;<ul><li>Fluency in German and English&nbsp;</li><li>High school diploma or equivalent&nbsp;</li><li>6 months or more of customer services experience&nbsp;</li><li>Recognize, apply and explain your product or service knowledge&nbsp;</li><li>Computer savvy&nbsp;</li><li>Resident of or ability to immediately relocate to Athens, Greece and gain work authorization expediently</li></ul>What You Can Expect&nbsp;<ul><li>Knowledgeable, encouraging, supporting and present leadership&nbsp;</li><li>Diverse and community minded organization&nbsp;</li><li>Career-growth and lots of learning opportunities for aspiring minds&nbsp;</li><li>25 days annual leave per year&nbsp;</li><li>Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station&nbsp;</li><li>Relocation assistance available&nbsp;</li><li>And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you&nbsp;</li></ul>A Bit More About Your Role&nbsp;We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.&nbsp;You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.&nbsp;

German-English Travel Customer Service in support of Booking.com

As a&nbsp;Italian-English Travel Customer Service in support of Booking.com&nbsp;working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be DoingDo you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You’ll<ul><li>Answer incoming communications from customers&nbsp;</li><li>Conduct research to provide answers for customers to resolve their issues</li></ul>What You Bring to the Role<ul><li>Fluent in Italian and English</li><li>6 months or more of customer services experience</li><li>High school diploma or equivalent</li><li>Recognize, apply and explain your product or service knowledge&nbsp;</li><li>Computer savvy</li><li>Resident of or ability to immediately relocate to Athens, Greece and gain work authorization expediently</li></ul>What You Can Expect<ul><li>Knowledgeable, encouraging, supporting and present leadership</li><li>Diverse and community minded organization</li><li>Career-growth and lots of learning opportunities for aspiring minds</li><li>25 days annual leave per year </li><li>Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station&nbsp;</li><li>Relocation assistance</li><li>And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you</li></ul>A Bit More About Your RoleWe’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

Italian-English Travel Customer Service in support of Booking.com

As a&nbsp;French-English Travel Customer Service in support of Booking.com&nbsp;working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be DoingLooking to build your career in the travel industry? Whether it’s getting answers for customers quickly, consulting on products or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences.During a Typical Day, You’ll<ul><li>Answer incoming communications from customers&nbsp;</li><li>Conduct research to provide answers for customers to resolve their issues</li></ul>What You Bring to the Role<ul><li>Fluent in French and English</li><li>6 months or more of customer services experience</li><li>High school diploma or equivalent</li><li>Recognize, apply and explain your product or service knowledge&nbsp;</li><li>Computer savvy</li></ul>What You Can Expect<ul><li>Knowledgeable, encouraging, supporting and present leadership</li><li>Diverse and community minded organization</li><li>Career-growth and lots of learning opportunities for aspiring minds</li><li>25 days annual leave per year</li><li>Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station&nbsp;</li><li>Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day</li><li>Relocation assistance</li><li>And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you</li></ul>A Bit More About Your RoleWe’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

French-English Travel Customer Service in support of Booking.com

As a&nbsp;Romanian-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.&nbsp;What You’ll be Doing&nbsp;Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You’ll&nbsp;<ul><li>Answer incoming communications from customers&nbsp;</li><li>Conduct research to provide answers for customers to resolve their issues&nbsp;</li><li>Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.&nbsp;</li><li>Provide accurate, valid, and complete information by using the right tools, methods, and processes.&nbsp;</li><li>Ensure a high level of partner service and a positive partner experience&nbsp;</li></ul>What You Bring to the Role&nbsp;<ul><li>Fluent in Romanian and English&nbsp;</li><li>High school diploma or equivalent&nbsp;</li><li>6 months or more of customer services experience&nbsp;</li><li>Recognize, apply and explain your product or service knowledge&nbsp;</li><li>Computer savvy&nbsp;</li><li>Resident of or ability to immediately relocate to Athens, Greece and gain work authorization expediently</li></ul>What You Can Expect&nbsp;<ul><li>Knowledgeable, encouraging, supporting and present leadership&nbsp;</li><li>Diverse and community minded organization&nbsp;</li><li>Career-growth and lots of learning opportunities for aspiring minds&nbsp;</li><li>25 days annual leave per year&nbsp;</li><li>Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station&nbsp;</li><li>Relocation assistance available&nbsp;</li><li>And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you&nbsp;</li></ul>A Bit More About Your Role&nbsp;We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.&nbsp;You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.&nbsp;

Θέσεις Εργασίας Ελλάδα, Tteclife - Σελίδα 2

lead desktop support technician

TTEClife

italian-english - business development sales representative

TTEClife

dutch-english travel customer service in support of booking.com

TTEClife

swedish-english travel customer service in support of booking.com

TTEClife

croatian-english travel customer service in support of booking.com

TTEClife

czech or slovak-english travel customer service in support of booking.com

TTEClife

german-english travel customer service in support of booking.com

TTEClife

italian-english travel customer service in support of booking.com

TTEClife

french-english travel customer service in support of booking.com

TTEClife

romanian-english travel customer service in support of booking.com

TTEClife