Κέντρο Εξυπηρέτησης / Call Center

Εταιρικές Πωλήσεις

Ανθρώπινο Δυναμικό / HR

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Aoristou

FullTime

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Bringing smiles is what we do at TTEC… for you and the customer. As a Sales Manager working in our Athens, Greece site, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.Reporting to the Senior Sales Manager, you will be responsible for leading a team of up to 10 sales agents and developing and implementing successful sales strategies.What you’ll do as a Leader:&nbsp;Lead a sales team through coaching, mentoring &amp; motivating, using proven sales and leadership skills. Develop key Performance Metrics and dashboards that help the sales team and operations focus on performance drivers.&nbsp;• &nbsp; &nbsp;Possess strong understanding of Outbound, Inbound and Account &nbsp;management sales motions and working to drive and generate net new revenue. &nbsp; • &nbsp; &nbsp;Drive the highest level of performance from the Sales teams and at the same time be a role model &amp; instill TTEC and client values.&nbsp; • &nbsp; &nbsp;Understand the importance of building lasting customer relations and how to identify and drive upselling and cross-selling sales opportunities.&nbsp; • &nbsp; &nbsp;Develop sales strategies to continue meeting sales goals, while reducing overall customer cancellations and generating revenue. &nbsp; • &nbsp; &nbsp;Build knowledge on client products and services – features, benefits and impact on Digital media/cloud based customers. &nbsp; • &nbsp; &nbsp;Work with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns, marketing leads and execute. &nbsp; • &nbsp; &nbsp;Analyze business goals, customer &amp; agent data &amp; daily reports to find areas of continuous improvement.&nbsp;What you’ll do as Sales Manager:&nbsp;• &nbsp; &nbsp;Manage Sales pipeline and regular forecasting to meet assigned goals.&nbsp; • &nbsp; &nbsp;Prepare GBD Sales performance reports by collecting, analysing, and summarizing sales, data and trends.&nbsp; • &nbsp; &nbsp;Develop and continuously improve lead qualification using established criteria and standards.&nbsp; • &nbsp; &nbsp;Produce and implement action-oriented plans when sales goals or SLAs do not meet expectations.&nbsp; • &nbsp; &nbsp;Implement and review policies, business metrics, productivity and operating structure to consistently grow the sales results.&nbsp; • &nbsp; &nbsp;Provide weekly reporting on Volume, conversion, queue and product level details, and sales opportunities. In addition to revenue and pipeline measurement, each manager will track daily, weekly and monthly activity &amp; productivity metrics on their teams to ensure the team is spending their time on the highest value add actions at all times.&nbsp;What you need to succeed:&nbsp;• &nbsp; &nbsp;Native speaker or fluent in Portuguese or Spanish • &nbsp; &nbsp;Demonstrated success in sales, with a proven ability to define, refine and implement successful sales processes, procedures and policies that drive results and the bottom line.&nbsp; • &nbsp; &nbsp;Success with managing a brick and mortar team as well as drive success in a virtual/work from home environment. &nbsp; • &nbsp; &nbsp;Demonstrated ability to be a quick learner.&nbsp; • &nbsp; &nbsp;Showcase a proven track record in motivating and leading a team to build skills on new cloud based, digital media solutions&nbsp; • &nbsp; &nbsp;Ability to compile sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations that are digestible for the entire company&nbsp; • &nbsp; &nbsp;Willingness to work across shifts e.g 9am to 5pm / 10am to 6pm.&nbsp; • &nbsp; &nbsp;Advanced knowledge of Sales Operations, Technology used in Digital sales&nbsp; • &nbsp; &nbsp;Strong leadership driving Sales, Customer Success and Subscription management.&nbsp; • &nbsp; &nbsp;Proven ability to effectively manage people effectively, hire and train, coach new sales team members.&nbsp; • &nbsp; &nbsp;Proven ability to develop, communicate and present to upper management on new ideas, proposals and feedback to move the business forward.&nbsp;What You Can Expect• &nbsp; &nbsp;Supportive of your career and professional development • &nbsp; &nbsp;An inclusive culture and community minded organization where giving back is encouraged • &nbsp; &nbsp;A global team of curious lifelong learners guided by our company values • &nbsp; &nbsp;Ask us about our paid time off (PTO) and wellness and healthcare benefits • &nbsp; &nbsp;And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Sales Operations Manager - Portuguese or Spanish

Bringing smiles is what we do at TTEC… for you and the customer.&nbsp;You will bethe Sales Manager working in our Athens, Greece site, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.Reporting to the Senior Sales Manager, you will be responsible for leading a team of up to 10 sales agents and developing and implementing successful sales strategies.What you’ll&nbsp;do as a Leader:&nbsp;·Lead a sales team through coaching,&nbsp;mentoring &amp; motivating,&nbsp;using proven sales and leadership skills.&nbsp;Develop key Performance Metrics and dashboards that help the sales team and operations&nbsp;focus on performance drivers.&nbsp;·Possess&nbsp;strong understanding of Outbound,&nbsp;Inbound&nbsp;and Accountmanagement&nbsp;sales&nbsp;motions&nbsp;and working to drive and generate net new revenue. &nbsp;·Drive&nbsp;the highest level of performance from the Sales teams and at the same time be a role model &amp; instill&nbsp;TTEC and client values.&nbsp;·Understand the importance of building lasting customer relations and how to identify&nbsp;and drive upselling and cross-selling sales opportunities.&nbsp;·Develop sales strategies to continue meeting sales goals, while reducing overall&nbsp;customer&nbsp;cancellations and generating revenue.&nbsp;&nbsp;·Build knowledge on client products and services – features, benefits&nbsp;and impact on Digital media/cloud based&nbsp;customers.&nbsp;&nbsp;·Work with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns,&nbsp;marketing leads and execute.&nbsp;&nbsp;·Analyze&nbsp;business goals, customer &amp; agent data &amp; daily reports to find areas of continuous improvement.&nbsp;What you’ll&nbsp;do as Sales Manager:&nbsp;·Manage Sales pipeline and regular forecasting to meet assigned goals.&nbsp;·Prepare GBD Sales performance reports by collecting, analysing, and summarizing sales, data&nbsp;and trends.&nbsp;·Develop and continuously improve lead qualification using established criteria and standards.&nbsp;·Produce and implement action-oriented plans when sales goals or SLAs do not meet expectations.&nbsp;·Implement and review policies, business metrics, productivity&nbsp;and operating structure to consistently grow the sales results.&nbsp;·Provide&nbsp;weekly reporting on Volume, conversion, queue and product level details, and sales opportunities. In addition to revenue&nbsp;and pipeline measurement, each manager will track daily, weekly&nbsp;and monthly activity &amp; productivity metrics on their teams to ensure the&nbsp;team is spending their time on the highest value add actions at all times.&nbsp;What you need to succeed:&nbsp;·Native or fluent in spoken and written English·Demonstrated&nbsp;success in sales ideally in a BPO company or similar, with a proven ability to define, refine and implement successful sales processes,&nbsp;procedures and policies that drive results and the bottom line.&nbsp;·Success with&nbsp;managing a&nbsp;BPO brick and mortar&nbsp;team as well as drive success in a virtual/work from home environment. &nbsp;·Demonstrated&nbsp;ability to be a quick learner.&nbsp;·Showcase&nbsp;a proven track record&nbsp;in motivating&nbsp;and leading&nbsp;a team to build skills on new cloud based, digital media solutions&nbsp;·Ability to compile sophisticated and creative analysis of complex data and translate the results into actionable deliverables,&nbsp;messages, and presentations that are digestible for the entire company&nbsp;·Willingness to work across shifts e.g 9am to 5pm / 10am to 6pm.·Advanced knowledge of Sales Operations, Technology used in Digital sales&nbsp;·Strong&nbsp;leadership&nbsp;driving&nbsp;Sales, Customer Success&nbsp;and Subscription management.&nbsp;·Proven ability to effectively manage people effectively, hire and train, coach new sales&nbsp;team members.&nbsp;·Proven ability to develop, communicate and present to upper management on new ideas, proposals&nbsp;and feedback to move the business&nbsp;forward.&nbsp;What You Can Expect·Supportive of your career and professional development·An inclusive culture and community minded organization where giving back is encouraged·A global team of curious lifelong learners guided by our company values·Ask us about our paid time off (PTO) and wellness and healthcare benefits·And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Sales Operations Manager

As the Senior Sales Manager, you will report to the Site Sales Leader. Your role is to accelerate the best sales business practices and maximise the market opportunities to drive corporate strategies and sales success. This will include collaborating with marketing and other supporting operations teams (as well as relevant external agencies) to define, document, and execute against the strategic priorities for the client. You will be involved in everything from defining local market strategies and programs for the day-to-day execution of the business, as well as putting in place a comprehensive set of KPIs and measures that will be used to track, manage and improve the effectiveness of key pipeline build, acceleration and sales conversion tactics across the EMEA region.Key responsibilities:• &nbsp; &nbsp;Own the gross and net new revenue outcomes for the inbound sales organization within Business Sales • &nbsp; &nbsp;Drive accountability across the business in the day-to-day running of demand &amp; lead generation, ensuring all blocks to successful conversion are proactively managed across all lines of business within the phone led organization • &nbsp; &nbsp;Develop KPI, business review and score card models to assess current business practices and provide innovative approaches for improved efficiency and effectiveness. • &nbsp; &nbsp;Pro-actively monitor campaign execution, follow up and effectiveness to improve lead flow and drive greater volume and velocity of leads through the pipeline. • &nbsp; &nbsp;Establish a regular cadence (weekly, bi-weekly) of business development reviews calls involving key stakeholders across the region to examine KPIs; region-by-region, campaign-by-campaign, and create recommendations and actions to continually improve execution. • &nbsp; &nbsp;Prepare detailed presentations, analysis, and materials to support QBRs &amp;Strategic business reviews • &nbsp; &nbsp;Develop and maintain strong relationships with worldwide peers and stakeholders to evaluate effectiveness of programs and the impact of operational strategies. Look for ways to both bring and share best-practice to constantly improve the execution of our business.What you Will Bring:• &nbsp; &nbsp;5-7 years of experience in B2B demand generation or growth sales &amp; marketing within a call center environment. • &nbsp; &nbsp;An analytical and data-driven mindset and an ability to quickly determine/distill intelligence from data&nbsp; • &nbsp; &nbsp;Strong Knowledge and competence in Salesforce, Tableau or other leading CRM/Analytics tool&nbsp; • &nbsp; &nbsp;Excellent interpersonal and written communication skills • &nbsp; &nbsp;Strong project management skills • &nbsp; &nbsp;Pragmatism and discipline in identifying and prioritizing high-value work&nbsp; • &nbsp; &nbsp;Ability to present and explain complex ideas to diverse audiences • &nbsp; &nbsp;Highly motivated, self-directed, team player • &nbsp; &nbsp;A record of success at a high-growth companyWhat You Can Expect• &nbsp; &nbsp;Supportive of your career and professional development • &nbsp; &nbsp;An inclusive culture and community minded organization where giving back is encouraged • &nbsp; &nbsp;A global team of curious lifelong learners guided by our company values • &nbsp; &nbsp;Ask us about our paid time off (PTO) and wellness and healthcare benefits • &nbsp; &nbsp;And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Senior Sales Manager

Own the client relationship and sales operation for a global technology client. You will lead and develop high-performing teams in diverse EMEA markets, driving a vibrant sales culture and top-and-bottom line performance as a P&amp;L owner, developing innovative solutions designed to grow revenue, while maintaining focus on long-term strategic objectives.&nbsp; Provide business critical insights using analytics, ensuring a cross-functional alignment of goals and execution, and help teams to drive strategic partnerships and bring new initiatives into reality. &nbsp; This role has a hyper focus on aligning the highest-level company priorities with effective day-to-day operations and helps evolve early stage ideas into future-growth initiatives.&nbsp;Responsible for ensuring that your leaders and their sales teams are supported in creating and executing strategic plans and in the completion of required management processes (i.e. channel management, goal setting, etc.). You will serve as a strategic thought and business partner to the client, your team and the wider business engaging to develop data-driven plans to deliver scale and innovation.&nbsp;Your Responsibilities:• &nbsp; &nbsp;Achieve 100+% contractual bonus goals, revenue generation, expenses, forecasting, and financials • &nbsp; &nbsp;Manage day-to-day sales operations and deliverables • &nbsp; &nbsp;Improve the key success metrics&nbsp; • &nbsp; &nbsp;Develop a strong operating model to ensure rigor behind the below accountabilities: o &nbsp; &nbsp;Revenue Forecasting accuracy o &nbsp; &nbsp;Revenue and margin goals o &nbsp; &nbsp;Client, customer, and Employee satisfaction scores • &nbsp; &nbsp;Indirect below operational model • &nbsp; &nbsp;Partner with the client on communication and changes and ensure that messaging reaches all employees. • &nbsp; &nbsp;Developing sales teams and leaders&nbsp; • &nbsp; &nbsp;Have a One TTEC mindset – bring all support teams together to ensure alignment implementation of the site strategyThe skills you’ll need:• &nbsp; &nbsp;An ability to lead and partner successfully with teams, management and client • &nbsp; &nbsp;An ability and a system to deliver multiple, complex, on‐going tasks and projects • &nbsp; &nbsp;A high level of integrity, judgment and follow through • &nbsp; &nbsp;A strong track-record in coaching, people, and leadership skills • &nbsp; &nbsp;An ability to execute and maintain best in class Sales methodology practices • &nbsp; &nbsp;Strong attention to detail • &nbsp; &nbsp;Data driven decision making skills • &nbsp; &nbsp;Strong analytical, verbal and written communications skills • &nbsp; &nbsp;Technology acumen and reporting • &nbsp; &nbsp;An ability to drive innovation to accelerate business growth&nbsp; • &nbsp; &nbsp;A solution orientated approach to problem solvingMinimum Qualifications:&nbsp;• &nbsp; &nbsp;Strong experience in sales operations management ideally within a call centre or similar inside sales or revenue generation business. • &nbsp; &nbsp;People management experience with proven record of success • &nbsp; &nbsp;Experience in building executive relationships with internal and external stakeholdersWhat We Offer:• &nbsp; &nbsp;Competitive Salary • &nbsp; &nbsp;Variable incentive bonus plan • &nbsp; &nbsp;Relocation assistance if you hold an EU passport • &nbsp; &nbsp;Tuition reimbursement • &nbsp; &nbsp;Global career mobility&nbsp; • &nbsp; &nbsp;Employee recognition programs • &nbsp; &nbsp;Professional development • &nbsp; &nbsp;State of the art technology which allows for seamless global connectivity • &nbsp; &nbsp;Rich wellness program and health incentives

Sales Operations Director

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a&nbsp;French-English Customer Success Account Manager&nbsp;&nbsp;working onsite in Athens, Greece you’ll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Greece says it all!What You’ll be DoingAre you passionate about driving customer success and maximizing sales opportunities? Do you thrive on building relationships with decision-makers and uncovering new ways to grow business value? If you’re looking to combine strategic thinking, product expertise and a customer-focused mindset – this role is for you!During a Typical Day, You’ll<ul><li>Find prospects to engage with to understand their business needs and provide tailored product recommendations and drive revenue</li><li>Conduct research on customer contracts and history using platforms like Sales Navigator and ZoomInfo to uncover upselling and cross-selling opportunities&nbsp;</li><li>Deliver product demonstrations and create customer-specific use cases to highlight the value of the solutions&nbsp;</li><li>Manage your pipeline effectively, providing accurate updates to management on progress and forecasts&nbsp;</li><li>Collaborate with internal teams to resolve customer issues and expand product adoption across solutions. &nbsp;&nbsp;</li><li>Cultivate and nurture long-term customer relationships, understanding business objectives, advising customers.</li></ul>What You Bring to the Role<ul><li>Excellent verbal and written communication skills in French and English</li><li>1+ years of Outbound sales experience, with focus on prospecting, lead qualification, negotiation, objection handling, generating new business opportunities, upselling and cross selling</li><li>Strong understanding of cloud-based solutions and subscription models</li><li>Proven ability to uncover and engage decision-makers, identify customer needs and close deals over various channels such as phone, email, and social media&nbsp;</li><li>Ability to manage a high-volume pipeline and meet weekly, daily and monthly sales targets</li><li>Ability to analyze customer data and market trends to identify growth opportunities</li><li>Confidence in presenting to and advising C-suite decision makers</li></ul>What You Can Expect<ul><li>Monday - Friday work week (no weekend shifts!)</li><li>Supportive of your professional development, career growth initiatives and opportunities</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>A global team of curious lifelong learners guided by our company values.</li><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits including private insurance, medical and dental).</li><li>And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you.</li><li>Visit https://mybenefits.ttec.com for more information.</li><li>Hundreds of free courses to support your career growth wherever that may take you.</li></ul>A Bit More About Your RoleAs a Customer Success Account Manager your daily responsibilities will encompass prospecting, proactively engaging with book of business accounts, qualifying opportunities, and skillfully closing deals. Additionally, you will have the opportunity to leverage your expertise to upsell and cross sell to our valued existing clients, driving additional revenue and fostering long-term relationships. And we know that you bring with you the one necessary ingredient that can’t be taught – a curious and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to Team Lead or Sales Manager. You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.

Θέσεις Εργασίας Ελλάδα, Tteclife, Εταιρικές Πωλήσεις

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