Πληροφορική

Εμπόριο Λιανικής

Εκπαίδευση

Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

Χρηματοοικονομικά

Αποθήκη / Logistics

ΜΜΕ / Social Media

Εταιρικές Πωλήσεις

Κέντρο Εξυπηρέτησης / Call Center

Βιομηχανική Παραγωγή

Διοίκηση Επιχειρήσεων

Επαγγέλματα Υγείας

Μεταφορές

Εστίαση

Τέχνες / Πολιτισμός

Εργάτες

Γραμματειακή Υποστήριξη

Ανθρώπινο Δυναμικό / HR

Προσωπικό Ασφαλείας

Τουρισμός / Ξενοδοχεία

Φροντίδα Κτιρίων / Σπιτιών

Άλλο

Αισθητική / Κομμωτήριο

Τηλεπικοινωνίες

Φροντίδα Ενήλικων / Παιδιών

Νομικές Υπηρεσίες

LastWeek

LastThreeDays

Today

Aoristou

FullTime

OnSite

As a Quality Analyst, you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met.&nbsp;Roles and responsibilities:Audit calls/interactions/transactions for aligned TeammatesCoach Teammates for performance improvement (campaign specific)&nbsp;Report performance for an aligned span on a daily/weekly/monthly basisProvide inputs and basis audits for briefings and training which need identification&nbsp;Partner with Team Leaders (TLs) in leading team meetings for metrics improvementParticipate in strategic projects for the campaign/LOBIdentify and escalate any potential quality issues per defined processIsolate and report defects; verify defect fixesSuggest process/system improvements based on common customer concernsAccomplish other responsibilities assigned by managementDrive quality initiatives, contests and campaigns for the assigned spanBe updated on knowledge and serve as SME for the campaign/LOB Technical skills and qualifications:Fluent English &amp; UkrainianGraduate of any course (preferred)At least one-year of work experience as a Quality Analyst (preferred)Basic skills in Excel or Google Sheets&nbsp;Problem-solving skillsFamiliarity with the application of basic quality tools, such as cause and effect, histogram, correlation, and others (preferred)&nbsp;Soft skills:Has strong customer centricityCan assertively provide constructive feedbackHas good written and verbal communication skillsThinks logicallyCan manage conflicts&nbsp;Pays strong attention to detailCan work with minimal supervisionDemonstrates initiative and good judgmentCan work on multiple projects and is versatileCan establish and maintain effective working relations with a wide variety of individualsCan work with a diverse teamHas a Continuous Improvement mindsetPersonality traits required:Demonstrates clear thought processArticulates clearly&nbsp;Exercises conscientiousness and diligenceDemonstrates assertiveness&nbsp;About Us:TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do. TaskUs has been recognized as one of the Inc. “5000 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.TaskUs currently has over 47.000 employees and offices across the U.S., Philippines, India, Taiwan, Croatia and Mexico. To find out more visit&nbsp;www.TaskUs.com. TaskUs Inc. is an equal opportunity employer.How We Partner To Protect You:&nbsp;TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI:&nbsp;In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to&nbsp;opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Ukrainian Quality Analyst

Αναζητούμε Compliance Officer για τις εγκαταστάσεις μας στη ΒΙ.ΠΕ. Σίνδου, στη Θεσσαλονίκη. Οι αρμοδιότητες της θέσης περιλαμβάνουν την παρακολούθηση και την υποβολή εκθέσεων σχετικά με τις δραστηριότητες κανονιστικής συμμόρφωσης, τη συμμετοχή στη διενέργεια αξιολογήσεων κινδύνου, καθώς και την παροχή καθοδήγησης στο ανθρώπινο δυναμικό σχετικά με τις διαδικασίες κανονιστικής συμμόρφωσης. Η συγκεκριμένη θέση αναφέρεται στον Διευθυντή Κανονιστικής Συμμόρφωσης και στόχος είναι ο σχεδιασμός, η ανάπτυξη και η αξιολόγηση των διαδικασιών για την οργάνωση της εταιρίας στις επιχειρηματικές της δραστηριότητες. Κύρια καθήκοντα •&nbsp; &nbsp; Μελέτη, ανάλυση, σχεδιασμός, αποτύπωση και σύνταξη νέων επιχειρησιακών διαδικασιών •&nbsp;&nbsp; &nbsp;Σύνταξη αναλυτικών οδηγιών εργασίας, όπως προκύπτουν από τις ανάγκες λειτουργίας της επιχείρησης •&nbsp;&nbsp; &nbsp;Συμμετοχή στην ανάπτυξη και εφαρμογή προγραμμάτων κανονιστικής συμμόρφωσης •&nbsp;&nbsp; &nbsp;Αξιολόγηση προγραμμάτων κανονιστικής συμμόρφωσης και προετοιμασία τακτικών εκθέσεων συμμόρφωσης &nbsp; •&nbsp;&nbsp; &nbsp;Διεξαγωγή τακτικών αξιολογήσεων κινδύνων για τον εντοπισμό πιθανών κινδύνων κανονιστικής συμμόρφωσης •&nbsp;&nbsp; &nbsp;Συμβολή στην ανάπτυξη ολοκληρωμένων συστημάτων διαχείρισης ISO •&nbsp;&nbsp; &nbsp;Αξιολόγηση αποτελεσματικότητας διαδικασιών και αναθεώρησή τους •&nbsp;&nbsp; &nbsp;Συμμετοχή στην εκπαίδευση του ανθρώπινου δυναμικού της εταιρείας επί των πολιτικών και των διαδικασιών •&nbsp;&nbsp; &nbsp;Καθημερινή, συνεχής και άμεση υποστήριξη των εμπλεκόμενων μελών σε θέματα εφαρμογής των διαδικασιών &amp; των πολιτικών της εταιρίας •&nbsp;&nbsp; &nbsp;Ανάλυση, αποτύπωση, εφαρμογή και διασφάλιση συμμόρφωσης με τον γενικό κανονισμό προστασίας προσωπικών δεδομένων (GDPR) •&nbsp;&nbsp; &nbsp;Ενεργός συμμετοχή σε διατμηματικά projects &nbsp;Απαραίτητα προσόντα •&nbsp; &nbsp; Κάτοχος πτυχίου Οικονομικών, Διοίκησης Επιχειρήσεων ή Θεωρητικής Κατεύθυνσης&nbsp; •&nbsp;&nbsp; &nbsp;Εργασιακή εμπειρία 2-3 έτη σε σχετική θέση •&nbsp;&nbsp; &nbsp;Άριστη γνώση MS Office •&nbsp;&nbsp; &nbsp;Άριστη γνώση Αγγλικών •&nbsp;&nbsp; &nbsp;Ικανότητα επίλυσης προβλημάτων και αποτελεσματικής διαχείρισης χρόνου •&nbsp;&nbsp; &nbsp;Άριστες επικοινωνιακές ικανότητες, τόσο στον γραπτό όσο και στον προφορικό λόγο •&nbsp;&nbsp; &nbsp;Ικανότητα εργασίας σε ομάδες&nbsp; •&nbsp;&nbsp; &nbsp;Ισχυρές ικανότητες παρουσίασης •&nbsp;&nbsp; &nbsp;Προσαρμοστικότητα, ευελιξία και εχεμύθεια&nbsp; &nbsp;Τι προσφέρουμε •&nbsp; &nbsp; Πλήρη απασχόληση •&nbsp;&nbsp; &nbsp;Δυνατότητα επαγγελματικής &amp; μισθολογικής εξέλιξης •&nbsp;&nbsp; &nbsp;Ιδιωτική ασφάλεια •&nbsp;&nbsp; &nbsp;Συνεχή εκπαίδευση και καθοδήγηση •&nbsp;&nbsp; &nbsp;Δωρεάν μετακίνηση εργαζομένων με εταιρικά μέσα &nbsp;

Compliance Officer

Intellectica is recruiting an experienced&nbsp;Line Manager (Italy)&nbsp;on behalf of a leader in international transportation and logistics solutions, specializing in seamless and efficient connections across key markets. The role is based in Thessaloniki, Greece, and reports directly to the CEO. The ideal candidate will be responsible for overseeing and managing all operations related to freight forwarding between Italy and Greece, ensuring operational excellence, driving profitability, and maintaining exceptional customer satisfaction.Key activities and responsibilities of this role include:<ul><li>Managing end-to-end freight forwarding operations between Italy and Greece, by ensuring smooth coordination of shipments, from planning and execution to delivery</li><li>Developing and implementing effective strategies for managing import/export operations</li><li>Overseeing freight operations, including supplier negotiations to secure competitive pricing and ensure quality service</li><li>Analyzing operational metrics to identify trends, improve efficiency, and enhance service delivery</li><li>Monitoring profitability by managing budgets, controlling costs, and ensuring timely invoicing and documentation closure</li><li>Maintaining and growing relationships with key accounts by delivering tailored solutions and addressing customer needs proactively</li><li>Continuously monitoring market trends and competitor activities to identify opportunities for differentiation and growth</li><li>Providing daily and periodic reports to management, highlighting key performance indicators, challenges, and strategic recommendations</li><li>Ensuring all operations adhere to international trade regulations, customs procedures, and internal standards</li><li>Working closely with cross-functional teams to ensure seamless coordination and operational success</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field</li><li>Professional certifications in logistics or supply chain management are advantageous</li><li>Minimum of 8 years of experience&nbsp;managing Italy groupage lines&nbsp;in an international transport environment, with at least 3 years in a managerial capacity</li><li>In-depth knowledge of transport logistics, including trucking, shipping modes, and supply chain optimization</li><li>Familiarity with international trade regulations, customs procedures, and compliance requirements</li><li>Proficiency in Microsoft Office (Word, Excel) and experience with ERP and CRM systems</li><li>Fluency in English and&nbsp;Italian&nbsp;(both written and spoken)</li></ul>Core competencies of a successful candidate:<ul><li>Ability to evaluate complex data sets, derive insights, and make informed decisions to optimize operations</li><li>Exceptional interpersonal, negotiation, and presentation skills for interacting with diverse stakeholders</li><li>A deep understanding of customer needs and the ability to deliver superior service</li><li>Proven ability to lead teams, build trust, and foster collaboration across departments</li><li>Keen understanding of market dynamics and a strong focus on identifying and seizing growth opportunities</li><li>Comfortable working in a dynamic, fast-paced environment with changing priorities</li><li>Excellent organizational skills with the ability to manage multiple tasks efficiently</li></ul>

Line Manager int-0296

Intellectica is recruiting a dedicated and dynamic&nbsp;Import Operator&nbsp;on behalf of a leading freight forwarding company. Based in Thessaloniki, Greece and reporting directly to the Line Manager, the ideal candidate will play a vital role in ensuring the seamless and efficient importation of goods while maintaining compliance with customs regulations and company policies.Key activities and responsibilities of this role include:<ul><li>Scheduling and booking shipments from overseas, ensuring that goods are picked up, transported, and delivered on time</li><li>Preparing and verifying all necessary import documentation to meet customs and regulatory requirements, helping to secure smooth and compliant customs clearance</li><li>Acting as the primary point of contact between customers, carriers, customs brokers, and internal teams to resolve any issues, provide updates, and ensure effective shipment tracking</li><li>Maintaining accurate records of shipments in internal systems and generating reports on the status and performance of import operations</li><li>Ensuring that all operations adhere to both internal standards and external regulatory requirements, thereby supporting the company’s commitment to reliable and on-time deliveries</li><li>Maintaining accurate and up-to-date records of customer interactions, and service issues in the CRM system</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>1-3 years of experience in an import/export, customer support, or a similar role, preferably in the logistics or freight forwarding industry</li><li>A bachelor’s degree in Supply Chain Management will be considered a plus</li><li>Proficiency in Microsoft Office Suite and CRM software</li><li>Fluency in Greek, English, and Italian is required</li><li>Completed military obligations (if applicable)</li></ul>Core competencies of a successful candidate:<ul><li>Strong communication and interpersonal skills</li><li>Customer-focused approach with a passion for delivering exceptional service</li><li>Proactive, problem-solving approach</li><li>Ability to prioritize tasks and work effectively in a dynamic environment</li></ul>

Import Operator int-0292

Θέσεις Εργασίας Θεσσαλονίκη, Άλλο

ukrainian quality analyst

TaskUs

compliance officer

Μπάρμπα Στάθης

line manager int-0296

Intellectica

import operator int-0292

Intellectica

Jobily.gr

Για Εργοδότες

Για Εργοδότες

Για Υποψηφίους

Για Υποψηφίους

Εταιρεία

Εταιρεία