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At Pfizer, technology impacts everything we do. Our digital and 'data first' strategy focuses on implementing impactful and innovative technology solutions across all functions, from research to manufacturing. By digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives. Your dedication and hard work will be instrumental in helping Pfizer achieve new milestones and make a positive impact on patients worldwide.What You Will AchieveIn this role, you will:<ul><li>Lead the design, development, and delivery of digital solutions across Supply Planning and Launch</li><li>Drive innovation by identifying opportunities to apply emerging technologies like AI and automation</li><li>Facilitate solution ideation and architecture with enterprise standards in mind</li><li>Lead matrixed teams including developers, analysts, and testers</li><li>Manage development backlogs, sprint planning, and delivery pipelines (CI/CD).</li><li>Oversee testing, deployment, and post-launch support</li><li>Maintain documentation and ensure system integrity.</li><li>Monitor adoption, performance, and user feedback.</li><li>Lead retrospectives and incorporate lessons learned into future cycles</li><li>Ensure adherence to technical standards, security, and compliance</li></ul>Here Is What You Need (Minimum Requirements)<ul><li>Bachelor’s degree in Computer Science, Engineering, Business or related field required with four years of experience in IT solution delivery; OR&nbsp;Master’s degree with two years of relevant experience; OR&nbsp;Associate's degree with eight years of relevant experience; OR&nbsp;Ph.D. with 0+ years of experience; OR&nbsp;10 years of relevant experience with a high school diploma or equivalent&nbsp;</li><li>3 years in a product owner role with pharmaceutical or healthcare experience a strong plus</li><li>Experience successfully creating and executing against product visions, strategies, and roadmaps that achieve goals and outcomes</li><li>Exceptional at working with and analyzing user metrics and turning them into actionable insights</li><li>A curious and highly motivated self-starter who can work effectively across cross-functional teams and can independently drive progress toward completion with proper planning and management</li><li>Passion for creating user-centric digital and interactive experiences</li><li>Agile/Lean Development knowledge, training or experience.</li><li>A strong communicator with great written and verbal skills</li><li>Up to date and knowledgeable about the latest trends, innovations and best practices in the digital space</li></ul>Bonus Points If You Have (Preferred Requirements)<ul><li>MBA or Master’s degree in strategy, management, or related field is a plus</li><li>Certification in Agile and Scrum development practices is a plus</li><li>Experience in product design and data &amp; analytics</li><li>ERP systems knowledge e.g. SAP (S4 HANA, IBP, MDG)</li></ul>

Manager, Digital Solution Delivery

The vision for Pfizer’s Digital function is a more integrated and coordinated healthcare model that improves patient outcomes, fuels tomorrow’s breakthrough therapies, and brings medicines to patients faster.​Within Pfizer Digital, the&nbsp;Biopharma, Patient &amp; CDI&nbsp;group builds solutions for external customers throughout the product lifecycle​. We support stakeholders to engage external ​customers through digital solutions, whether that is patients, HCPs, payors, pharmacists, or clinical sites.The&nbsp;Biopharma, Patient &amp; CDI&nbsp;are thought partners and technical solution providers to commercial arms of the business (e.g., Pfizer’s ​salesforce or marketers), working at the intersection of technology and healthcare.&nbsp;Our vision is to innovate and engineer breakthrough digital products to power business performance and transform global health. We do this through our culture of agile, fast-adapting and pioneer working. &nbsp;Within&nbsp;Biopharma, Patient &amp; CDI,&nbsp;we have platform engineering&nbsp;teams. The MarTech platform team manages the customer data that Pfizer collects from its integrated websites, mobile apps and marketing platforms. We have a range of services including Identity, Consent Management, a fully-fledged CDP (Salesforce Data Cloud) and CRM (Marketing Cloud) as well as a range of subsidiary services and tool, e.g. analytics. Our platform has evolved over 10 years to send millions of emails and manage billions of customer interactions and events.&nbsp;Our mission for the coming years is to migrate from fragmented legacy implementations to a coherent customer-centric ecosystem of services built around Salesforce’s products. Our goal is to improve customer experience and especially to improve patient outcomes through intelligent, inventive and compliant use of the data collected as people interact with Pfizer’s customer-facing systems and assets.Role SummaryWe are seeking a highly skilled and experienced Principal Engineer who will be&nbsp;accountable for technical engineering decisions, solution designs, and delivery, as well as operations of their assigned program.&nbsp;In this technical leadership role, you will act as the executor and the visionary behind technical solutions. You will lead teams of between 10 and 25 technical resources to solve complex engineering problems, craft the technical designs and ensure a successful delivery of high-quality products and services from inception to completion. This role requires exceptional technical knowledge, strong management skills, and the ability to collaborate effectively with cross-functional teams while sharing responsibility with the other program leads for achieving the desired objectives.&nbsp;You will also be accountable for delivery of security-and privacy-first capabilities while creating an environment where engineers can do their best work as measured by a quarterly Developer’s Experience survey, and alignment and contribution to the service network and technical engineering standards.Key ResponsibilitiesA normal work week consists of leading one or more teams of engineers to deliver and implement technical solutions, following your design approach to meet your assigned&nbsp;program objectives and KPIs. You will also collaborate closely and often with your&nbsp;program&nbsp;Chief Marketing Office Lead, Digital Lead, and Product Owners, to ensure that technical decisions and their implementation align with broader strategic priorities.You represent engineering in program and stakeholder meetings, as such you’ll need to be able to think on your feet: provide consultation, identify risks based on a variety of factors, and rely on your past experiences to identify potential solutions and develop ballpark estimates.In many situations you will be working with technology that is new to Pfizer and requires you to learn quickly, be able to read and understand documentation, and architect robust and scalable solutions that align with our business objectives.Using influence more than authority, you will lead teams of engineers on the implementation of the solution. Individual members of the team are responsible for delivering on their commitments, but the team supports each other. The team pride themselves on the quality of their code, our delivery practices and breadth of our test coverage. You will be expected to document your work.Key responsibilities for a Principal Engineer are listed below:Technical Leadership&nbsp;<ul><li>Be a source of knowledge about the Salesforce ecosystem, especially Data Cloud and Marketing Cloud, their implementation patterns, strengths, weaknesses and how they best integrate into our wider MarTech landscape.&nbsp;</li><li>Serve as the top technical authority on our projects. Work with SMEs to build consensus and be accountable for engineering/platform decisions on technology, design approaches, solution architecture and implementation.</li><li>Facilitate the conversation between Enterprise Architects, Product, Vendors and Engineers, by providing technical clarity on solution(s) and how to move from ideation to reality.</li><li>Build a team able to manage change. Take appropriate risks to achieve the desired results, balancing risks to stability and current norms versus the need for constant change, improvement, and simplification.</li><li>Lead and oversee the entire lifecycle excellence of engineering projects, ensuring alignment with architectural vision and adherence to best practices.</li><li>Responsible for maintaining good code quality in our team by promoting and ensuring secure code hygiene.</li><li>Responsible for guiding the correct configuration of SaaS solutions to ensure security and compliance.</li></ul>Cross-Team Collaboration<ul><li>Act as a translator between business stakeholders, product and our engineers, to ensure that technical, security and privacy considerations are represented in strategic discussions and business objectives are being met by our solutions.</li><li>Work with others to align objectives, dependencies, and schedules across multiple teams to keep teams unblocked, and to ensure seamless projects execution.</li><li>Collaborate with other Principal Engineers, through the Principal Engineers Forum, to share best practices, quality standards, address improvement areas, and ensure effective communication of information.</li><li>Collaborate with security teams to monitor vulnerabilities, implement defences, and ensure compliance with security best practices.</li><li>Collaborate with digital operations and support to ensure smooth BAU operations.</li></ul>Excellence by Design<ul><li>Continuously discover, define, architect, deliver, and enable solutions that support program OKRs.</li><li>Offer deep technical expertise, providing insights and guidance, ensuring solutions are secure, compliant, scalable, maintainable, and efficient.</li><li>Advocate for the adoption of best practices, new technologies, automation, and continuous improvement initiatives in both technical and privacy domains.</li><li>Foster a DevOps model of success by building a culture of shared responsibilities and transparency leading to higher quality and quicker delivery of outcomes.</li><li>Stay updated on emerging technologies, industry trends, and best practices, and apply this knowledge to improve engineering processes and drive innovation within the organization.</li><li>Ensure that privacy and security are an integral part of the system design, not merely layered on.</li></ul>Coaching &amp; Mentorship<ul><li>Provide technical guidance and mentorship to junior and mid-level engineers, facilitate knowledge sharing and taking an active role in supporting the development of the wider team and their careers. Foster a culture of excellence, innovation, and continuous learning within the engineering team.</li><li>Act on Developer Experience (DX) survey findings and feedback from the engineering team members, to drive continuous improvement initiatives to increase the “Ease of Delivery” of the team.</li></ul>People Management &amp; Development&nbsp;<ul><li>Lead, manage, develop, and coach a team of 20 contract engineering resources across 5 global locations</li><li>Create a team environment that drives high engagement</li><li>Support Pfizer's Diversity and Inclusion objectives, as applicable</li></ul>Incident Management &amp; Recovery<ul><li>Lead or assist in the response to security incidents, ensuring rapid containment, mitigation, and recovery.</li><li>Lead troubleshooting during operational outages, guiding the team to diagnose and resolve issues quickly.</li><li>Work towards system resilience and implement post-mortem analyses to identify root causes and prevent future incidents.</li><li>Ensure that solutions are designed with data privacy considerations from the outset.</li></ul>Qualifications and education requirements&nbsp;In order to fulfil the responsibilities listed above, we expect that you possess and demonstrate:<ul><li>Extensive experience with Salesforce Data Cloud and Marketing Cloud as a hands-on engineer in increasingly senior positions</li><li>Extensive wider software engineering experience, with a focus on leading complex projects.</li><li>Strong problem-solving and analytical abilities, with a keen attention to detail.</li><li>A broad technical knowledge of digital pharmaceutical sciences platforms and best practices across both user interfaces and back-end systems, as a “jack of all trades”.</li><li>Proven technical leadership skills, mentorship, with the ability to motivate and inspire team members and fellow engineers towards achieving common goals.</li><li>Exceptional interpersonal skills, with the ability to communicate effectively in a matrix environment with geographically distributed resources, and establish strong partnerships with senior non-technical stakeholders, with a talent to explain complex topics simply.</li><li>Ability to influence and work with cross-functional teams to deliver complex projects in accordance with broader strategies.</li><li>Deep understanding of software development methodologies and best practices for implementing principles of privacy &amp; security ‘by design’.</li><li>Understanding of the implications, regulations, and best practices of data handling in the pharmaceutical industry.</li><li>Understanding of the DevSecOps best practices that should be in place, driving an “Everything as Code instead of paperwork” mentality.</li><li>Familiarity with the multiple policies, standards, systems, and organizations within the pharmaceutical industry, to minimize risk of challenges or duplication in implementation.</li><li>Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.</li><li>Minimum of 8 years’ experience with increasing responsibility delivering digital solutions, products, and services.</li><li>Professional certifications in engineering leadership are a plus.</li><li>Demonstrable experience operating in a DevOps environment.</li><li>Proven capability handling large scale, enterprise software delivery in a global 24/7 environment.</li></ul>At a technical level, we are looking for engineers with qualifications and expertise in the following areas:<ul><li>Experience driving and participating in technical discovery to architect and deliver solutions that meet program business objectives.</li><li>Systems thinking experience demonstrated by architecting complex solutions that require integrating multiple solutions.</li><li>Demonstrated hands-on experience using Salesforce Data Cloud, Marketing Cloud, AWS and Snowflake services to build real-life large-scaled solutions.</li><li>Understanding of CI/CD practices, RESTful APIs, integration patterns, microservice patterns and other areas of interest to modern software development.</li><li>Excellent experience with API-led development using Postman and Open API 3.0 is a must.</li><li>Excellent experience with Agile team processes, including Scrum and Kanban delivery - we enjoy working with lean methods.</li><li>Experience with the types of process problems that come when trying to build complex, new applications and comfortable when things are uncertain and require problem solving.</li><li>Excellent experience estimating complex technical stories and breaking them down.</li><li>Strong written and spoken English with excellent asynchronous collaboration and communication.</li></ul> Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTSThis is a global role, with a vendor whose leadership is largely based in North America. Travel therefore may be required from time to time.&nbsp;&nbsp;Attendance at meetings in the Eastern US timezone will be required.

Director, Principal Engineer, Marketing CRM Platform

Pfizer’s Chief Digital Office (CDO) leads the transformation of Pfizer into a digital powerhouse that will generate patient superior experiences which results in better health outcomes.&nbsp;The Analytics Experience team, which is part of the Artificial Intelligence, Data and Advanced Analytics (AIDA) organization, is responsible for the creating a seamless experience for analytics experts to harness the potential of big data, machine learning, and interactive analytics through a unified platform across the enterprise in all Pfizer geographies.&nbsp;&nbsp;Part of the Analytics Experience team are a group of User Success Engineers who are responsible for onboarding, enabling, and supporting self-sufficient analytical users across the Pfizer business, to ensure seamless user experience in the enterprise analytics platform. This platform will be the digital engine that brings together investments we have made into a unified experience for colleagues that take us to the next level of value creation.&nbsp;&nbsp;It powers next generation insights by developing enterprise-grade data foundations, allowing data to flow horizontally, enabling a versatile analytics environment, and embedding insights into day-to-day work to create a digital, data-driven culture.&nbsp;What You Will AchieveIn this role, you will be the responsible for understanding end users’ needs, providing technical guidance, and ensuring their success with enterprise analytics platform. You will work closely with platform engineers, and external vendors to address customer issues, gather feedback, and drive platform adoption through improvements. Smooth onboarding, ongoing support and robust change-management is critical to success in this role. As this role require both technical expertise and customer services skills, you will have the ability to develop technical proficiency and get exposure to Pfizer stakeholders.With supervision, you will:<ul><li>Collaborate with cross functional teams and provide tailored solutions to meet stakeholders’ needs</li><li>Facilitate onboarding and training activities to ensure successful adoption of the enterprise platform</li><li>Partner with end-users to provide support and guidance</li><li>Proactively identify opportunities to improve user experience, drive customer satisfaction and increase platform adoption</li><li>Contribute to and manage our knowledge base, community forums and community of practice</li><li>Monitor and analyze customer usage data to uncover trends and optimization opportunities</li><li>Up-skill to and maintain ‘expert’ status in one of our core analytical platforms and emerging technologies</li><li>Employ ‘creative disruption’ techniques to ensure continuous improvement and evolution within our methods and practices</li><li>Support stakeholders with their use cases and resolve critical issues</li><li>Collaborate with support and engineering teams to enhance the overall user experience</li></ul>Here Is What You Need (Minimum Requirements)<ul><li>BS in computer science, data science, or a related field</li><li>3+ years of work experience</li><li>Comfort working with and reading code (SQL, python, R, etc)</li><li>Hands-on skills in data engineering, machine learning and/or data visualization</li><li>Hands-on experience working with Large Language Models (LLMs) and intelligent agents.</li><li>Excellent problem solving and analytical skills with an aptitude for learning new technologies</li><li>Strong communication skills and the ability to interface with both technical and non-technical individuals as needed</li></ul>Bonus Points If You Have (Preferred Requirements)<ul><li>An advanced degree</li><li>2+ years of experience in the field of data and analytics</li><li>Experience with big data technologies, such as Snowflake, Spark, or Kubernetes</li><li>Strong hands-on skills for data and machine learning pipeline orchestration via Dataiku or similar platform</li><li>Strong hands-on skills in Data Visualization platforms (e.g. Tableau, Spotfire)</li><li>Containerization and underlying infrastructure knowledge to support performance and resource optimization</li><li>Knowledge of software development methodologies (Agile, Scrum).</li></ul> Work Location Assignment:&nbsp;HybridPurpose&nbsp;Breakthroughs that change patients' lives... At Pfizer we are a&nbsp;patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.&nbsp;&nbsp;Digital Transformation StrategyOne bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.Flexibility&nbsp;&nbsp;We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.&nbsp;Let’s start the conversation!&nbsp;&nbsp;Equal Employment Opportunity&nbsp;We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.Disability InclusionOur mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!

Senior Associate, User Success Engineer

The Order to Cash Collections Analyst will form part of a virtual Global O2C Collections team reporting under the Global O2C Collections Director, Jennifer Strecker. The successful candidate will be responsible for the performance of activities such as Customer Collections and dunning, customer account management, query and dispute management. Completion of these activities will ensure that F&amp;GBS continue to support the achievement of working capital objectives and Leadership amongst other key stakeholders will have access to timely, accurate, and complete Order to Cash information. The successful candidate will receive the benefit of working for a stable and very well-established international corporation with a sonorous name and highly established organizational culture. All our colleagues become an important part of our international, friendly and dynamic team.&nbsp;ROLE RESPONSIBILITIES&nbsp;These responsibilities include but are not limited to the following:&nbsp;<ul><li>Proactively analyze AR falling due and delinquent account balances to ensure timely collection of 3rd party receivables.&nbsp;</li><li>Timely execution of customer dunning activities (e.g. outbound calls, emails, letters, etc.)&nbsp;</li><li>Coordinate customer account resolution with internal parties and execute on agreed collection strategies.&nbsp;</li><li>Timely resolution of inbound billing inquiries (calls, emails, letters, etc.,) with respective parties.&nbsp;</li><li>Maintenance of subledger. Process adjustments/write off balances (non-ADA: FX, bank charges, residuals, etc.), manage default accounts (US only) and provide guidance to Cash application on offsets and payment application where required.&nbsp;</li><li>Refund issuance (review, obtain approvals, and confirm).&nbsp;</li><li>Contribute to AR KPI reporting &amp; analysis on performance of AR ledger.&nbsp;</li><li>Research and support resolution of open disputes. Coordinate with relevant internal stakeholders and customer to support timely close-out of open disputes.&nbsp;</li><li>Effectively communicate to peers and management with regards to work tasks and deadlines.&nbsp;</li><li>Manage and resolve escalations in a timely manner ensuring appropriate management oversight where necessary.&nbsp;</li><li>Manage time effectively and communicate to peers and management with regards to work tasks, status and deadlines.&nbsp;</li><li>Proactively ensure hand-offs to supporting teams are timely and clearly communicated as part of a virtual Global Collections team i.e. Other regional hubs for Collections, Cash application, Credit Risk COE, AR Accounting &amp; Compliance, G2N etc.&nbsp;</li><li>Maintain receipt records, files and documentation in an organized manner.&nbsp;</li><li>Share audit documentation to support periodic SAP PC control performance and internal/external audit programs.&nbsp;</li><li>Participate in F&amp;GBS Order-to-Cash global initiatives including transformational projects as needed, as a subject matter expert for the area.&nbsp;</li><li>Ensure strong commitment to the control environment through training and review to meet all control and compliance requirements.&nbsp;</li></ul>QUALIFICATIONS&nbsp;Education and Experience&nbsp;<ul><li>Bachelor's Degree, Finance or Economics or Accounting strongly preferred.&nbsp;</li><li>Fluent English and, Italian language requirements to support effective engagement with Customers and colleagues/business partners as needed (must have Italian language skills).&nbsp;</li><li>Up to 2 years of experience in Accounts receivable and/or broader Order to Cash function preferred.</li><li>Experience with financial shared services preferred.&nbsp;</li><li>Experience of working in cross-functional and multi-cultural team an advantage.&nbsp;</li><li>Ability to work in a high-performing team environment.&nbsp;</li><li>Strong interpersonal skills and ability to communicate with diverse groups and individuals.&nbsp;</li><li>Demonstrated ability to work on own initiative.&nbsp;</li><li>Strong verbal and written communication skills.&nbsp;</li><li>Strong business acumen and professionalism with the ability to interface effectively with all levels of management and operations colleagues in all applicable Pfizer Finance and business functional areas&nbsp;</li></ul>Technical Skills Requirements&nbsp;<ul><li>Proficiency in PC skills (MS Excel, Word, PowerPoint, Teams) required&nbsp;</li><li>SAP ERP system experience preferred including FSCM Collections, Dispute Mgt and S4 Hana.&nbsp;</li></ul>Please apply by sending your CV and a motivational letter in English&nbsp;Work Location Assignment:&nbsp;HybridPurpose&nbsp;Breakthroughs that change patients' lives... At Pfizer we are a&nbsp;patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.&nbsp;&nbsp;Digital Transformation Strategy One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.Flexibility&nbsp;&nbsp;We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.&nbsp;Let’s start the conversation!&nbsp;&nbsp;Equal Employment Opportunity&nbsp;We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.Disability InclusionOur mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!

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manager, digital solution delivery

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director, principal engineer, marketing crm platform

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senior associate, user success engineer

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global o2c collections analyst & dispute mgt - italian (12 months fixed term)

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