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Key Responsibilities&nbsp;<ul><li>Developing and implementing comprehensive information security policies, procedures, and controls to safeguard our systems and data against cyber threats.</li><li>Preparing and managing all documentation necessary for regulatory compliance, including license applications, reports, and audits.</li><li>Organizing and participating in audits conducted by regulatory authorities, ensuring adherence to all compliance standards.</li><li>Conducting regular risk assessments and audits to identify security vulnerabilities and compliance gaps, and implementing corrective actions as needed.</li><li>Collaborating with cross-functional teams to develop and implement compliance strategies and procedures.</li><li>Conducting comprehensive reviews of regulatory requirements and maintaining up-to-date knowledge of gaming regulations worldwide.</li><li>As the primary point of contact for regulatory inquiries and audits, liaising with external auditors and regulatory authorities as necessary.</li></ul>Requirements<ul><li>Bachelor's degree in computer science, information technology, or a related field; relevant certifications (e.g., CISSP, CISM, CISA) preferred.</li><li>3 to 7 years of experience in iGaming, sports betting, or related industries, with a strong understanding of regulatory compliance requirements.</li><li>Strong knowledge of information security principles, practices, and technologies, including but not limited to network security, encryption, access control, and incident response. Proven experience in preparing and managing documentation for regulatory purposes, including license applications and audit reports.</li><li>Ability to thrive in a fast-paced and dynamic environment, with a commitment to continuous learning and professional development.</li><li>Ability to effectively communicate compliance requirements and collaborate with internal teams to achieve regulatory objectives.</li></ul>**We warmly invite applications in English.Diversity &amp; Inclusion at Sportserve At Sportserve, we are deeply committed to fostering a diverse and inclusive workplace. We believe in building a team that reflects a wide array of backgrounds, skills, and perspectives. Embracing diversity not only enriches our work culture but also drives innovation and excellence. We are proud to be an equal opportunity employer, where everyone’s contribution is valued and respected. If you’re a passionate about technology and looking to start your career in an international, forward-thinking Sports Betting company, we’d love to hear from you. Apply now to become part of our exciting journey!

Information Security & Compliance Specialist

We are looking to hire a Senior Application Support Engineer to contribute in keeping our customer-facing systems running smoothly 24/7 by responding to alerts and at times actively monitoring the applications and systems.Responsibilities:<ul><li>Mitigate production incidents.</li><li>Participate in incident triage and post-mortem reviews and document any findings.</li><li>Proactively identify any potential issues to production.</li><li>Track and document all issues and resolutions in detail through the ticketing system.</li><li>Follow and create standard operating procedures (SOPs) to address recurring issues.</li><li>Mentor colleagues.</li><li>Participate in on-call rotation.</li></ul>Requirements:<ul><li>Experience in supporting large-scale applications and systems.</li><li>Solid debugging and troubleshooting skills including analyzing logs and audit trails.</li><li>Experience in using and configuring monitoring tools such as Grafana and ELK.</li><li>Experience in configuring, maintaining and routing alerts.</li><li>Experience in executing automated tasks and scripts to remediate production issues or collect information.</li></ul>

Senior Application Support Engineer

We are looking to hire a Lead Application Support Engineer to join our Platform and Infrastructure department. This is a challenging, fast-paced and exciting environment, with plenty of opportunities to influence the technology area.In this role, you will lead the Application Support team in keeping our customer-facing systems running smoothly 24/7 by responding to alerts and at times actively monitoring the applications and systems. Our remit revolves around mitigating incidents but to succeed you will need to also manage people, create processes and maintain documentation.Responsibilities<ul><li>Proactively identify any potential issues to production.</li><li>Create and present incident reports.</li><li>Engage with development and operations teams to adequately prepare for upcoming releases.</li><li>Arrange on-call rotation schedules and shift patterns.</li><li>Mentor and line manage colleagues.</li><li>Participate in the hiring process for Application Support Engineers</li><li>Participate in on-call rotation.&nbsp;</li></ul>Requirements:<ul><li>Strong verbal, written, and interpersonal communication skills.</li><li>Experience in supporting large-scale applications and systems.</li><li>Solid debugging and troubleshooting skills including analyzing logs and audit trails.</li><li>Experience in using and configuring monitoring tools such as Grafana and ELK.</li><li>Experience in configuring, maintaining and routing alerts.</li><li>Experience in executing automated tasks and scripts to remediate production issues or collect information.</li></ul>**We warmly invite applications in English.

Lead Application Support Engineer

What you'll be getting up to:&nbsp;<ul><li>This position requires an ambitious, highly driven and committed leader who understands both what great customer experience looks and feels like.</li><li>Responsible to execute major change within a large, complex operation.</li></ul>Job Summary (General description of the role):<ul><li>Engages closely with the company senior management group in understanding high level and strategic plans.</li><li>Manages CS Project Managers and tracks their projects’ progress as well as their day to day performance.</li><li>Manages big or high complexity project/s and ensures the project needs are met in a timely and cost effective manner.</li><li>Oversee multiple project teams and project resources ensuring program goals are reached.</li><li>Track the progress and quality of work being performed and provide feedback to superior/management.</li><li>Organizing and monitoring inter-connected projects.</li><li>Work on areas Management specifies namely those that will improve brand, skill and job utilizations/ delegations</li><li>Represents the team, presenting team suggestions and recommendations on processes and procedures in accordance with organization cost, quality, and productivity goals.</li><li>Monitor milestones and deliverables to identify issues and escalate to Management as needed.</li><li>Organize and coordinate project related meetings, document meeting minutes, assist in following up on action items.</li><li>Facilitate communications between various stakeholders and collaborate with different IT teams, local and off-shore</li><li>Any project related task assigned by superior.</li></ul>Key Skills required of the Role:<ul><li>Extensive experience of leading major change programmes within a Customer Experience focused environment (large contact centre environment)</li><li>Ability to think both operationally (e.g. getting the job done) and strategically (e.g. deeply understanding the commercial strategy, culture, the future of Customer Services) to ensure that the need for change is balanced alongside delivering promises to customers.</li><li>First class leadership and coaching skills, with the ability to inspire, challenge and develop your team to deliver excellence.</li><li>Superb stakeholder management skills with the ability to influence across all areas and levels of the business</li><li>Ability to gain agreement for revisions to the project from stakeholders.</li><li>Strong leadership skills; ability to influence others indirectly, i.e. without direct line supervision.</li><li>Independent judgment and training in quality management and process improvement methods, in order to effectively analyze current procedures and recommend and implement change. In addition, the position requires the evaluation of the potential impact that decisions would have on the organization.</li><li>Ability to be creative in communicating and adapting to diverse cultures and personalities</li><li>Ability to map a process in a diagrammatic way</li><li>Ability to help others communicate their requirements clearly</li><li>Ability to present information and data clearly in easily digestible formats</li><li>Ability to produce templates and reports suitable for use by others</li><li>Ability to understand and adapt to operational and technical requirements</li><li>Ability to challenge current thinking to lead the team into the future</li></ul>Qualifications/Work Experience/Skills:<ul><li>Candidates must possess at least a Bachelor's/College Degree in Business or equivalent.</li><li>5 and above years of related experience with increasing levels of responsibility.</li><li>Involvement in managing and participating in projects.</li><li>Proven experience in managing a team.</li><li>Experience in planning, monitoring and controlling programs</li><li>Experience in overseeing multiple project teams and project resources</li><li>Experience of project management methodologies</li><li>Experience with various project management and issue tracking software essential but not compulsory.</li><li>Possesses an understanding of personal dynamics and the skills required to facilitate communication between various functions including IT and Products.</li><li>Strong detailed analytical thinking, problem solving and results oriented skills.</li><li>Background in Call Centre Operations &amp; Online Gaming is preferred.</li><li>Full-Time position available.</li></ul>Additional Information:<ul><li>Display excellent communication, problem solving and people skills</li><li>Must be independent, self-motivated, show initiative and a strong sense of ownership/responsibility</li><li>Supportive of company goals and objectives, deliver departmental/team results and key objectives</li><li>Display willingness to learn/fast learner</li></ul>**Applications in English only please

AI Program Manager

What you'll be getting up to:&nbsp;<ul><li>Working with key business stakeholders to understand the problems that need to be addressed.</li><li>Designing and implementing new features and solutions.&nbsp;</li><li>Performing analysis of current programs including performance diagnosis and troubleshooting of issues.</li><li>Provide assistance and mentoring to the team members.</li><li>Refine system requirements and break them down into workable tasks.</li><li>Prioritize and execute tasks in a high-pressure environment.</li><li>Work both independently and in a team-oriented, collaborative environment.</li><li>Apply effective and clear communication with non-technical staff and with members of interdisciplinary teams.</li><li>Writing and improving the documentation for the company products and tools</li><li>Maintaining our products and assisting in troubleshooting production incidents</li><li>Helping customer support answer customer questions</li><li>The role requires being available for on call support as required.</li></ul>&nbsp;Responsibilities :<ul><li>Scale the application for serving our higher traffic markets</li><li>Integration with the organisation's next generation payments backend systems</li><li>Enhance its multiple brands and jurisdictions maintainability</li><li>Enhance the user experience with increased transparency as to the players' wallets, KYC requirements, transactions fees and progress, bonuses and wagering requirements</li><li>Provide self-help tools to the players for them to complete their transactions and unblock stuck transactions</li><li>Provide the tools to Customer Support to process quickly and efficiently follow-ups by players as to their transactions</li><li>Integrate new payment methods and payment providers and speed up said integrations with automation/configuration improvements.</li></ul>Requirements:<ul><li>Bachelor's degree in Computer Science or any related technical field.</li><li>Great English skills verbal &amp; written</li><li>Team spirit &amp; team player</li><li>Problem solving attitude Excellent troubleshooting skills</li><li>Basic project management skills and Agile Scrum experience</li></ul> Good command of the following technologies:&nbsp;NodeJS, Typescript, JavaScript, React, Git, Linux, REST, Docker usage, OOPNice to have:Redis, CI/CD, Varnish **We warmly invite applications in English.

Senior Software Engineer (Node JS)

We are looking to hire a talented Engineer to join our global team in Technology. This is a challenging, fast-paced and exciting environment, with plenty of opportunities to grow.&nbsp;As part of the Network Engineering team, you will improve the stability, resilience and scale of our services by automation, testing and engineering. To consistently deliver value to the customers, you will ensure that:<ul><li>Technical solutions are aligned across teams and</li><li>Monitoring, logging and alerting facilities are in place.</li></ul>List of skills we think you'll need:<ul><li>Effective communication skills.</li><li>Problem solving.</li><li>Defining and maintaining processes.</li><li>Adaptability to shifting directions, circumstances and priorities.</li><li>Proficiency in agile practices.</li></ul>Technical skills:<ul><li>Deep knowledge of general routing, load balancing and switching.</li><li>Good understanding of network protocols, including TCP/IP, BGP, OSPF, VLANs, and other protocols commonly used in enterprise networks.</li><li>Ability to troubleshoot complex network issues like network performance degradation.</li><li>Experience with firewalls, VPNs, intrusion detection and prevention systems, and other security measures.</li><li>Experience with operations culture and good understanding of metrics, alarms and dashboards.</li><li>Experience in network automation tools and techniques, including scripting or programming languages like Python.</li><li>Experience with network maintenance procedures including upgrades, configuration changes and software/firmware updates.</li><li>Experience using one of the major cloud providers.</li></ul>Mindset:<ul><li>Take ownership and pride in the work you deliver.</li><li>Maintain comprehensive documentation of network procedures, configurations and changes.</li><li>Participate in on-call rotation.</li><li>Work effectively both as part of a team and independently.</li><li>Adhere to team processes and ways of working.</li><li>Reduce toil with automation.</li><li>Foster a culture of open exchange of ideas, innovation and continuous improvement.</li><li>Share knowledge with colleagues.</li><li>Understand the importance of and be a strong advocate for non-functionals, such as monitoring, alerting and logging.</li></ul>

Network Engineer

We are looking to hire a talented Lead Engineer to join our global team in Technology. This is a challenging, fast-paced and exciting environment, with plenty of opportunities to influence and grow the technology area.As part of the Network Engineering team, you will proactively ensure the stability, resilience and scale of our services by automation, testing and engineering. You will play a pivotal role alongside all areas of technology to ensure that technical solutions are aligned across teams, deliver value to the customers as well as ensuring consistent monitoring, logging and alerting.List of skills we think you'll need:<ul><li>Leadership skills.&nbsp;</li><li>Ability to motivate and lead personal development plans for your team.</li><li>Proficient in agile practices.&nbsp;&nbsp;</li><li>Driving change and handling difficult situations</li><li>Adaptability to shifting directions, circumstances and priorities.&nbsp;</li><li>Effective communication skills.&nbsp;</li><li>Problem solving.&nbsp;</li><li>Defining and maintaining processes.&nbsp;</li></ul>Technical skills&nbsp;<ul><li>Deep understanding of network protocols, including TCP/IP, BGP, OSPF, VLANs, and other protocols commonly used in enterprise networks.</li><li>Deep knowledge of general routing, load balancing and switching.</li><li>Ability to troubleshoot complex network issues like network performance issues</li><li>Experience with firewalls, VPNs, intrusion detection and prevention systems, and other security measures.</li><li>Able to review network design and architecture documents.</li><li>Experience with ops culture and good understanding of metrics, alarms and dashboards.</li><li>Design: strong network design skills, including the ability to design and implement network architectures that meet the needs of the organization.</li><li>Experience using one of the major cloud providers - AWS/Azure/OCI/GCP</li><li>Well-versed in network automation tools and techniques, including scripting or programming languages like Ansible and Python.</li></ul>Mindset:<ul><li>Take ownership and pride in the work you deliver.</li><li>Ensure what is delivered is of quality and takes into account security, capacity and performance.&nbsp;</li><li>Automate, continuously iterate and improve on existing technologies whilst keeping up-to-date with the latest trends to keep us ahead of the game.&nbsp;</li><li>Foster a culture of open exchange of ideas, innovation and continuous improvement. Balance the commercial needs of the business against the ideal technical design, proposing sound phased or tactical implementations where appropriate.</li><li>Improve the team skillset by increasing and sharing knowledge thus setting the benchmark of quality and precision engineering.&nbsp;</li><li>Understand the importance of and be a strong advocate for non-functionals, e.g. monitoring, alerting, logging etc.</li></ul>**Applications in English please

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Θέσεις Εργασίας Ελλάδα, Sportserve - Σελίδα 2

information security & compliance specialist

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senior application support engineer

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lead application support engineer

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ai program manager

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senior software engineer (node js)

Sportserve

network engineer

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lead network engineer

Sportserve