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Aoristou

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As the Delivery Operations Lead for the Greece &amp; Cyprus Operating Area (OA), you will be responsible for overseeing all aspects of Delivery Operations (DO), ensuring that services are executed efficiently, on time, and to the highest quality standards. This includes managing day-to-day operations while driving continuous improvement across teams.Delivery Operations ScopeThe Delivery Operations function plays a critical role in supporting the Sales Representatives and Field Organization by ensuring the efficiency and reliability of key administrative and operational processes. This role is responsible for maintaining the robustness of workflows and enabling smooth day-to-day execution across the following areas: &nbsp;<ul><li>Sales and Field Support: Manage and streamline administrative tasks to support sales and field teams, ensuring alignment and responsiveness.</li><li>Booking Governance: Oversee booking processes to ensure accuracy, compliance, and timely execution.</li><li>Technical Sales Support: Provide operational assistance to technical sales activities, including documentation and coordination.</li><li>Documentation Management: Ensure proper handling, storage, and accessibility of all relevant sales and field documentation.</li><li>Field Asset Management: Track and manage field assets to support operational readiness and efficiency.</li><li>Subcontractor Management: Coordinate and oversee subcontractor activities to ensure quality and compliance with company standards.</li><li>Customer Care Center &amp; Otisline: Lead and manage customer service operations, ensuring high-quality support and responsiveness through the Customer Care Center and Otisline platforms.</li></ul>Key Responsibilities<ul><li>Lead and Develop the Team: Manage the DO team within the OA, acting as the main escalation point. Inspire performance, provide coaching, and foster a culture of accountability and growth.</li><li>Drive Operational Excellence: Oversee workflows and resource allocation to ensure efficient, high-quality service delivery. Monitor performance and support continuous improvement.</li><li>Ensure Customer Satisfaction: Promote a customer-first mindset and resolve escalated issues promptly to maintain service excellence.</li><li>Optimize Processes: Contribute to process design, improvement, and harmonization to enhance operational efficiency.</li><li>Collaborate Across Functions: Build strong partnerships with Sales, Field, COEs (Center of Excellence), and the OU DO leader (Operating Unit Delivery Operations) to align efforts and drive shared objectives.</li></ul>Qualifications &amp; Key Competencies<ul><li>Education: University degree</li><li>Leadership: Proven experience managing projects and teams in shared services or similar operational environments.</li><li>Analytical &amp; Process-Oriented: Strong problem-solving skills with a focus on process improvement and operational efficiency.</li><li>Communication: Excellent interpersonal and stakeholder management skills.</li><li>Tech Fluency: Comfortable with digital tools and automation technologies.</li><li>Agility: Adaptable, change-oriented, and effective in ambiguous environments.</li><li>Language: Fluency in Greek and English required.</li><li>Mobility: Willing to travel up to 20%.</li></ul>If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.&nbsp;

Delivery Operations Lead

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation, Diversity and Employee Opportunity? Otis is growing and we are recruiting a Service Sales Representative.This role helps achieve sales growth through three main areas of responsibility: Maintaining an existing portfolio, obtaining new business, and as requiredselling Modernization and Repairs. On a typical day you will:<ul><li>Manage a portfolio of elevator units through maintaining good working relationships with existing customers.</li><li>Identify, pursue and secure new customers to expand our elevator and escalator service portfolio, promoting service and modernization solutions.</li><li>Serve as primary contact for timely resolution of customer needs surrounding inquiries.</li><li>Develop build-on repair and modernization sales through networking, bids and tenders</li><li>Develop your own sales strategy to achieve sales targets, ensuring profitability</li><li>Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results.</li><li>Conduct sales negotiations and close deals, ensuring payment on time</li><li>Collaborate with fellow team members, including other sales representatives and field colleagues</li></ul> What you will need to be successful (adjust for local regulations)<ul><li>You have a business or technical degree.</li><li>You have initial experience in the sale of technical products requiring consultation</li><li>You have a strong customer and service orientation, including excellent interpersonal skills</li><li>You are characterized by a high level of commitment and reliability, with a drive to deliver results</li><li>You are target focused, with the ability to work at pace in a demanding, complex, corporate organization.</li></ul> What’s In it For Me / Benefits You will receive a long-term employment contract with the world market leader in a crisis-proof industry. We offer you remuneration in accordance with local requirements. We will train you intensively in the areas of technology, processes &amp; soft skills and you can exchange ideas with experienced colleagues at any time. We support work-life integration, allowing space for bot work and your personal life so that you can feel fulfilled in both aspects. For this role, we offer flexible working hours with the possibility of remote work. Apply today to join us and build what’s next!If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.&nbsp;

Service Sales Representative

Θέσεις Εργασίας Ελλάδα, Otis-elevator

delivery operations lead

Otis Elevator

service sales representative

Otis Elevator